Which of the following does the Availability Management process include:1. Ensuring services are able to meet availability targets2. Monitoring and reporting actual availability3. Improvement activities, to ensure that services continue to meet or exceed their availability goals
Answer(s): B
To add value to the business, what are the four reasons to monitor and measure?
Answer(s): A
Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?
A service is not very reliable, but when it works it is of great value to the customer. This combination could be described as:
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