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Free ISEB-ITILV3F Exam Braindumps (page: 14)

Page 13 of 42
PDF with 162 Questions

Which of the following is the CORRECT definition of a Release Unit?

  1. A measurement of cost
  2. A function described within service transition
  3. The team of people responsible for implementing a release
  4. The portion of a service or IT infrastructure that is normally released together

Answer(s): D



The two main parts of the Service Catalogue are:

  1. The Business Service Catalogue and the Technical Service Catalogue
  2. The Service Portfolio and Retired Services
  3. Service Attributes and Service Capabilities
  4. Service Levels and Service Costs

Answer(s): A



The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

  1. It is also structured around the Service Lifecycle
  2. It provides guidance to specific industry sectors and types of organization
  3. It consists of five publications
  4. It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000

Answer(s): B



Which of the following sentences BEST describes a Standard Change?

  1. A Change to the service provider's established policies and guidelines
  2. A Change that correctly follows the required Change process
  3. A pre-authorised Change that has an accepted and established procedure
  4. A Change that is made as the result of an audit

Answer(s): C






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