QUESTION: 49

Which of the following is the CORRECT definition of a Release Unit?

A measurement of cost
A function described within service transition
The team of people responsible for implementing a release
The portion of a service or IT infrastructure that is normally released together

Answer(s): D

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QUESTION: 50

The two main parts of the Service Catalogue are:

The Business Service Catalogue and the Technical Service Catalogue
The Service Portfolio and Retired Services
Service Attributes and Service Capabilities
Service Levels and Service Costs

Answer(s): A

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QUESTION: 51

The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

It is also structured around the Service Lifecycle
It provides guidance to specific industry sectors and types of organization
It consists of five publications
It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000

Answer(s): B

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QUESTION: 52

Which of the following sentences BEST describes a Standard Change?

A Change to the service provider's established policies and guidelines
A Change that correctly follows the required Change process
A pre-authorised Change that has an accepted and established procedure
A Change that is made as the result of an audit

Answer(s): C

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QUESTION: 49

QUESTION: 50

QUESTION: 51

QUESTION: 52