Free ISEB-ITILV3F Exam Braindumps (page: 17)

Page 16 of 42

Which processes review Underpinning Contracts on a regular basis?

  1. Supplier Management and Service Level Management
  2. Supplier Management and Demand Management
  3. Demand Management and Service Level Management
  4. Supplier Management, Demand Management and Service Level Management

Answer(s): A



Which of the following are responsibilities of a Service Level Manager?

1. Agreeing targets in Service Level Agreements
2. Designing technology architectures to support the service
3. Ensuring required contracts and agreements are in place

  1. All of the above
  2. 2 and 3 only
  3. 1 and 2 only
  4. 1 and 3 only

Answer(s): D



Which of the following is NOT a characteristic of a process?

  1. It is measurable
  2. Delivers specific results
  3. Responds to specific events
  4. A method of structuring an organization

Answer(s): D



Which process is responsible for providing the right to use an IT Service?

  1. Incident Management
  2. Access Management
  3. Change Management
  4. Request Fulfilment

Answer(s): B






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