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Free ISEB-ITILV3F Exam Braindumps (page: 18)

Page 17 of 42
PDF with 162 Questions

What is a RACI model used for?

  1. Performance analysis
  2. Recording Configuration Items
  3. Monitoring services
  4. Defining roles and responsibilities

Answer(s): D



Which role would you MOST expect to be involved in the management of Underpinning Contracts?

  1. Process Manager
  2. Service Catalogue Manager
  3. Supplier Manager
  4. IT Designer/Architect

Answer(s): C



The difference between service metrics and technology metrics is BEST described as?

  1. Service metrics measure processes and functions; Technology metrics measure server and network availability
  2. Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
  3. Service metrics measure the end to end service; Technology metrics measure individual components
  4. Service metrics measure each of the service management processes; Technology metrics measure the infrastructure

Answer(s): C



Which of the following would NOT be a task carried out by the Request Fulfilment process?

  1. The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
  2. Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists
  3. Provision of information to users and customers about the availability of services and the procedure for obtaining them
  4. Provision of information used to compare actual performance against design standards

Answer(s): D






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