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Free ISEB-ITILV3F Exam Braindumps
ITIL Foundation Certificate in IT Service Management Questions 46–50 (page: 11)

Updated On: 10-Feb-2026
Page 11 of 34
PDF with 162 Questions

One organization provides and manages an entire business process or function for another organization. This is known as:

  1. Business Process Management
  2. Business Function Outsourcing
  3. Business Process Outsourcing
  4. Knowledge Process Outsourcing

Answer(s): C



Which Functions are included in IT Operations Management?

  1. Network Management and Application Management
  2. Technical Management and Application Management
  3. IT Operations Control and Facilities Management
  4. Facilities Management and Technical Management

Answer(s): C



Which of the following activities is carried out in the "Where do we want to be" step of the Continual Service Improvement Model?

  1. Implementing service and process improvements
  2. Aligning the business and IT strategies
  3. Creating a baseline
  4. Defining measurable targets

Answer(s): D



Which of the following is the CORRECT definition of a Release Unit?

  1. A measurement of cost
  2. A function described within service transition
  3. The team of people responsible for implementing a release
  4. The portion of a service or IT infrastructure that is normally released together

Answer(s): D



The two main parts of the Service Catalogue are:

  1. The Business Service Catalogue and the Technical Service Catalogue
  2. The Service Portfolio and Retired Services
  3. Service Attributes and Service Capabilities
  4. Service Levels and Service Costs

Answer(s): A



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