Free ISEB-ITILV3F Exam braindumps download (ISEB-ITILV3F exam dumps Free)

Which role would you MOST expect to be involved in the management of Underpinning Contracts?

Answer(s): C

The difference between service metrics and technology metrics is BEST described as?

Service metrics measure processes and functions; Technology metrics measure server and network availability
Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
Service metrics measure the end to end service; Technology metrics measure individual components
Service metrics measure each of the service management processes; Technology metrics measure the infrastructure

Answer(s): C

Which of the following would NOT be a task carried out by the Request Fulfilment process?

The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists
Provision of information to users and customers about the availability of services and the procedure for obtaining them
Provision of information used to compare actual performance against design standards

Answer(s): D

RACI is an acronym for four roles. Which of the following is NOT one of the RACI roles?

Answer(s): D

Which of the following BEST describes a Service Request?

A request from a User for information or advice, or for a Standard Change
Anything that the customer wants and is prepared to pay for
Any request or demand that is entered by a user via a Self-Help web-based interface
Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting

Answer(s): A

Free ISEB-ITILV3F Exam Braindumps ITIL Foundation Certificate in IT Service Management Questions 66–70 (page: 15)