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Free ISEB-ITILV3F Exam Braindumps
ITIL Foundation Certificate in IT Service Management Questions 71–75 (page: 16)

Updated On: 10-Feb-2026
Page 16 of 34
PDF with 162 Questions

Which process is responsible for recording relationships between service components?

  1. Service Level Management
  2. Service Portfolio Management
  3. Service Asset and Configuration Management
  4. Incident Management

Answer(s): D



Which of the following is a sub-process of Capacity Management?

  1. Component Capacity Management
  2. Process Capacity Management
  3. Technology Capacity Management
  4. Capability Capacity Management

Answer(s): A



Availability Management is responsible for availability of:

  1. Services and Components
  2. Services and Business Processes
  3. Components and Business Processes
  4. Services, Components and Business Processes

Answer(s): A



Which of the following statements is INCORRECTLY assigned to its book?

  1. Ensures that organizations are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY
  2. Provides Guidance for the development of services and service management processes:
    SERVICE DESIGN
  3. Contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION
  4. Contains guidance on supporting operations through new models and architectures, such as shared services: CONTINUAL SERVICE IMPROVEMENT

Answer(s): D



Which of the following should be supported by technology?

1. Verification of Configuration Management System data
2. Control of user desk-tops
3. Creation and use of diagnostic scripts
4. Visibility of overall IT Service performance

  1. 2, 3 and 4 only
  2. 1, 2 and 3 only
  3. 1, 3 and 4 only
  4. All of the above

Answer(s): D



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