QUESTION: 25

A project manager discovers that two team members discussed what was needed to complete a work package on the project and made many changes to the project scope. The work package is now completed and the team members are planning to go on to the next work package. In looking at what was done, the project manager determines that the work does NOT meet the requirements of the project.
What is the BEST course of action for the project manager?

Add another work package, formatted with the correct scope, to the project.
Refuse the submittal of the work package.
Have the team begin the work package again and include the incident in their performance reviews.
Ask the team member's manager to assign different people to the work package.

Answer(s): B

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QUESTION: 26

You are the project manager on an information technology project on which you and the sponsor have already approved the scope. An information specialist on your team, after having lunch with a low ranking customer representative working with him on a software project, learns that a simple alteration in the display would be a great addition to the project. The information specialist installs the change with no negative effect on the project schedule and at no additional cost.
What action should be taken?

The information specialist should be recognized for exceeding customer expectations without affecting project cost or schedule.
The project manager should add an activity to the project management plan with no associated time.
The information specialist should be told that his behavior was unacceptable, as it may have negatively affected the overall project.
The project manager should create a change control form and have the customer approve the change since the change has already been made.

Answer(s): C

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