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Free ITIL-4-FOUNDATION Exam Braindumps (page: 27)

Page 26 of 90
PDF with 356 Questions

Which two practices use workarounds?

  1. Change enablement and continual improvement
  2. Change enablement and problem management
  3. Problem management and incident management
  4. Incident management and continual improvement

Answer(s): C



Which is included in the purpose of the 'deliver and support' value chain activity?

  1. Meeting stakeholder expectations for time to market
  2. Understanding the organization's service vision
  3. Understanding stakeholder needs
  4. Providing services to agreed specifications

Answer(s): D



Which are elements of the service value system?

  1. Service provision, service consumption, service relationship management
  2. Governance, service value chain, practices
  3. Outcomes, utility, warranty
  4. Customer value, stakeholder value, organization

Answer(s): B



What is an incident?

  1. The planned removal of an item that might affect a service
  2. A result enabled by one or more outputs
  3. A possible future event that could cause harm
  4. A service interruption resolved by the use of self-help tools

Answer(s): D






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