Free ITIL-4-FOUNDATION Exam Braindumps (page: 28)

Page 27 of 90

What is defined as a change of state that has significance for the management of an IT service?

  1. Event
  2. Incident
  3. Problem
  4. Known error

Answer(s): A



Which dimension includes the knowledge needed for the management of services?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): B



What is the PRIMARY use of a change schedule?

  1. To support the 'incident management' practice and improvement planning
  2. To manage emergency changes
  3. To plan changes and help avoid conflicts
  4. To manage standard changes

Answer(s): C



Which guiding principle focuses on reducing costs and human errors?

  1. Focus on value
  2. Collaborate and promote visibility
  3. Optimize and automate
  4. Think and work holistically

Answer(s): C






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