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Free ITIL 4 Specialist Create Deliver and Support Exam Braindumps
ITIL 4 Specialist Create, Deliver and Support Questions 21–25 (page: 6)

Updated On: 10-Feb-2026
Page 6 of 16
PDF with 91 Questions

An organization uses value streams to help them deliver consistent services, and they use `service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

  1. Service integration and management' is independent of the organization's value streams
  2. Service integration and management' cannot be used in an organization that uses value streams
  3. 'Service integration and management' creates a separate value stream for each supplier
  4. 'Service integration and management' manages multiple suppliers in a single value stream

Answer(s): D



An organization experiences a high level of variation in the demand for its development services. The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times.
Which action would BEST help the organization influence the demand for its services?

  1. Introducing continuous integration and deployment
  2. Increasing the number of test specialists
  3. Reducing the charges for less busy periods
  4. Engaging with a supplier to outsource tasks

Answer(s): C



What approach can ensure testing happens earlier in the development lifecycle?

  1. Service integration and management
  2. Managing work as tickets
  3. Shift-left
  4. Robotic process automation

Answer(s): C



To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.
Which improvement is MOST LIKELY to improve the entire value stream?

  1. Reducing the time spent assessing and approving changes
  2. Designing a continuous integration/continuous delivery pipeline
  3. Reducing the time it takes to provide environments for projects
  4. Minimizing handoffs between specialists within a development team

Answer(s): B



Which is an example of a divisional organizational structure?

  1. An organization which does not have a layered management structure
  2. An organization which has a different business unit for each of its products
  3. An organization which uses a grid of reporting relationships
  4. An organization which has arranged its teams in a hierarchical authority structure

Answer(s): B



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