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Free ITIL 4 Specialist Create Deliver and Support Exam Braindumps
ITIL 4 Specialist Create, Deliver and Support Questions 26–30 (page: 7)

Updated On: 10-Feb-2026
Page 7 of 16
PDF with 91 Questions

Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

  1. Artificial intelligence
  2. ITSM software
  3. Information models
  4. Advanced analytics

Answer(s): A



Users have specific product-related questions and want to provide product feedback.
What is the best way to enable two-way communication between these users and the organization's product team?

  1. Event surveys
  2. Topic-based forums
  3. Self-service portals
  4. Social media

Answer(s): B



Which is a reason why an organization should create competency profiles for each role?

  1. To plan the professional development of team members
  2. To ensure that IT specialists have pi-shaped skill profiles
  3. To ensure that technical skills are included in each profile
  4. To plan to fill all the mandatory ITIL roles

Answer(s): A



A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?

  1. The methods used to manage the development work
  2. Whether the service is being created for internal or external customers
  3. The number of practices required to support the service
  4. The number of suppliers that will be used to source service components

Answer(s): A



Which statement about `service integration as a service' isCORRECT?

  1. The service integrator can be easily replaced by other vendors to leverage better pricing
  2. The service integrator does not deliver any services to the organization
  3. The service integrator provides services and manages other vendors
  4. Multiple vendors provide the service integration and management function

Answer(s): C



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