QUESTION: 5

In service relationships what is a benefit of identifying consumer roles?

It enables effective stakeholder management
It provides shared service expectations
It removes constraints from the customer
It enables a common definition of value

Answer(s): A

QUESTION: 6

Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes. Which concept can MOST help to resolve this?

Safety culture
Design thinking
Valuable investments
Agile

Answer(s): A

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QUESTION: 7

Which is an example of results-based measurement and reporting?

Measuring and reporting the number of hours worked by service desk employees
Measuring and reporting the number of supplier-related interruptions to a service
Measuring and reporting the customer satisfaction with closed incidents
Measuring and reporting the cost of providing a service to customers and users

Answer(s): C

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QUESTION: 8

Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

Organizational structure
Employee satisfaction measurement
Working to a customer oriented mindset
The value of positive communications

Answer(s): A

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Free ITIL4 Managing Professional Transition Exam Braindumps (page: 3)

QUESTION: 5

QUESTION: 6

QUESTION: 7

QUESTION: 8