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Free ITILFND-2011 Exam Braindumps (page: 15)

Page 15 of 130
PDF with 519 Questions

Which of these statements about resources and capabilities is CORRECT?

  1. Resources are types of service asset and capabilities are not
  2. Resources and capabilities are both types of service asset
  3. Capabilities are types of service asset and resources are not
  4. Neither capabilities nor resources are types of service asset

Answer(s): B



Which one of the following is NOT part of the service design stage of the service lifecycle?

  1. Designing and maintaining all necessary service transition packages
  2. Producing quality, secure and resilient designs for new or improved services
  3. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
  4. Measuring the effectiveness and efficiency of service design and the supporting processes

Answer(s): A



Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

  1. Change proposal
  2. Change policy
  3. Service request
  4. Risk register

Answer(s): A



At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

  1. Service design: Design the processes
  2. Service strategy: Develop the offerings
  3. Service transition: Plan and prepare for deployment
  4. Service operation: IT operations management

Answer(s): A



Page 15 of 130



Post your Comments and Discuss ITIL® ITILFND-2011 exam with other Community members:

Anonymous commented on September 11, 2024
There are some answers to some questions which are not entirely correct.
Anonymous
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vasavi commented on September 11, 2024
give me some more clarity
Anonymous
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Rajeesha commented on September 11, 2024
Very helpful for certs
Anonymous
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Canada
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UNITED STATES
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