QUESTION: 69

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Reduction in the duration and frequency of service outages

All of the above
1 and 3 only
1 and 2 only
2 and 3 only

Answer(s): C

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QUESTION: 70

Which one of the following is the purpose of service level management?

To carry out the service operations activities needed to support current IT services
To ensure that sufficient capacity is provided to deliver the agreed performance of services
To create and populate a service catalogue
To ensure that an agreed level of IT service is provided for all current IT services

Answer(s): D

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QUESTION: 71

What would be the next step in the continual service improvement (CSI) model after?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there? 6.?