CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. ITIL®
  5. ITILFND-2011

Free ITILFND-2011 Exam Braindumps (page: 6)

Page 5 of 130
PDF with 519 Questions

Which of the following are objectives of service level management?

1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in

  1. 1, 2 and 3 only
  2. 1 and 2 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): A



Which of the following types of service should be included in the scope of service portfolio management?

1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

  1. 1 and 3 only
  2. All of the above
  3. 1 and 2 only
  4. 2 and 3 only

Answer(s): B



What is the name of the group that should review changes that must be implemented faster than the normal change process?

  1. Technical management
  2. Emergencychange advisory board
  3. Urgent change board
  4. Urgent change authority

Answer(s): B



What do customer perceptions and business outcomes help to define?

  1. The value of a service
  2. Governance
  3. Total cost of ownership (TCO)
  4. Key performance indicators (KPIs)

Answer(s): A






Post your Comments and Discuss ITIL® ITILFND-2011 exam with other Community members:

ITILFND-2011 Discussions & Posts