support@Free-Braindumps.com
Register Login
Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
CrowdStrike
Anthropic
All Vendors
  1. Home
  2. Exams
  3. ITIL
  4. ITILFND-2011

Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 21–25 (page: 6)

Updated On: 10-Feb-2026
Page 6 of 105
PDF with 519 Questions

What should a service always deliver to customers?

  1. Applications
  2. Infrastructure
  3. Value
  4. Resources

Answer(s): C



Service transition contains detailed descriptions of which processes?

  1. Change management, service asset and configuration management, release and deployment management
  2. Change management, capacity management event management, service request management
  3. Service level management, service portfolio management, service asset and configuration management
  4. Service asset and configuration management, release and deployment management, request fulfillment

Answer(s): A



Which of the following BEST describes service strategies value to the business?

  1. Allows higher volumes of successful change
  2. Reduction in unplanned costs through optimized handling of service outages
  3. Reduction in the duration and frequency of service outages
  4. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Answer(s): D



Which of the following is an objective of business relationship management?

  1. To identify patterns of business activity
  2. To ensure high levels of customer satisfaction
  3. To secure funding to manage the provision of services
  4. To ensure strategic plans for IT services exist

Answer(s): B



Which of the following options is a hierarchy that is used in knowledge management?

  1. Wisdom - Information - Data - Knowledge
  2. Data - Information - Knowledge - Wisdom
  3. Knowledge -Wisdom - Information - Data
  4. Information - Data - Knowledge - Wisdom

Answer(s): B



  PDF
Viewing page 6 of 105
Viewing questions 26 - 30 out of 519 questions


Post your Comments and Discuss ITIL ITILFND-2011 exam prep with other Community members:

AI Tutor AI Tutor 👋 I’m here to help!