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ITIL ITILFND-2011 Exam Questions
ITIL 2011 Foundation (Page 7 )

Updated On: 17-Feb-2026
Page 7 of 105
PDF with 519 Questions

Which two processes will contribute MOST to enabling effective problem detection?

  1. Incident and financial management
  2. Change and release and deployment management
  3. Incident and event management
  4. Knowledge and service level management

Answer(s): C



Which process is responsible for the availability, confidentiality and integrity of data?

  1. Service catalogue management
  2. Service asset and configuration management
  3. Change management
  4. Information security management

Answer(s): D



Why are public frameworks, such as 1TIL, attractive when compared to proprietaryknowledge?

  1. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  2. Public frameworks are always cheaper to adopt
  3. Public frameworks are prescriptive and tell you exactly what to do
  4. Proprietaryknowledge has been tested in a wide range of environments

Answer(s): A



Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

  1. Service level management
  2. Service catalogue management
  3. Demand management
  4. Service transition

Answer(s): B



What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  1. Configuration baseline
  2. Project baseline
  3. Change baseline
  4. Asset baseline

Answer(s): A






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