CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. ITIL®
  5. ITILFND-2011

Free ITILFND-2011 Exam Braindumps (page: 7)

Page 6 of 130
PDF with 519 Questions

What should a service always deliver to customers?

  1. Applications
  2. Infrastructure
  3. Value
  4. Resources

Answer(s): C



Service transition contains detailed descriptions of which processes?

  1. Change management, service asset and configuration management, release and deployment management
  2. Change management, capacity management event management, service request management
  3. Service level management, service portfolio management, service asset and configuration management
  4. Service asset and configuration management, release and deployment management, request fulfillment

Answer(s): A



Which of the following BEST describes service strategies value to the business?

  1. Allows higher volumes of successful change
  2. Reduction in unplanned costs through optimized handling of service outages
  3. Reduction in the duration and frequency of service outages
  4. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Answer(s): D



Which of the following is an objective of business relationship management?

  1. To identify patterns of business activity
  2. To ensure high levels of customer satisfaction
  3. To secure funding to manage the provision of services
  4. To ensure strategic plans for IT services exist

Answer(s): B






Post your Comments and Discuss ITIL® ITILFND-2011 exam with other Community members:

ITILFND-2011 Discussions & Posts