Which process is responsible for managing relationships with vendors?
Answer(s): C
Which of the following service desk organizational structures are described in service operation?1. Local service desk2. Virtual service desk3. IT help desk4. Follow the sun
Answer(s): A
What are the categories of event described in the UIL service operation book?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Answer(s): B
Post your Comments and Discuss ITIL® ITILFND V4 exam with other Community members:
ILILE 11/23/2023 6:06:02 AM Who used this brain dumb and passed? SOUTH AFRICA upvote
Chamunorwa 11/13/2023 4:56:17 PM good question's Anonymous upvote
Jake 7/11/2022 11:33:37 PM There is absolute not effing way you can pass the exam without these questions. UNITED STATES upvote
Amanda 8/13/2020 12:44:15 AM I purchased this exam last month to make use of the COVID 19 lockdown. I studied during the quarantine and wrote my exam 2 days ago. I got a score of 88%. Pretty happy with result. UNITED STATES upvote