Free MB-220 Exam Braindumps
Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Questions 55–59 (page: 8)

Updated On: 10-Feb-2026

You are a marketing administrator for Contoso Ltd.
You have a Contact Us marketing form that has fields for a person’s name, company, address, email address, and phone number.
When the form is submitted, you need to ensure that:
If the contact or lead already exists, their record is updated. If the contact or lead does not exist, their record is created. What should you do?

  1. Set ‘Update contact/leads†to Contact and Lead.
  2. Set ‘Generate Leads Without Matching†to Yes.
  3. Set ‘Store Form Submission’ to Yes.
  4. Verify that ‘Lead Matching Strategy†and ‘Contact Matching Strategy†are set correctly.

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/marketing-forms



You are a Dynamics 365 Marketing functional consultant.
You need to set up a Marketing campaign for a client to demonstrate how they can engage customers in email campaigns.
To set up your demo, you will need to establish a list of contacts. You need to avoid using actual contacts. Which two methods can be used to load demo contacts for the campaign? Each correct answer presents part of the solution.

  1. Create Contacts in Demo Data of Marketing Settings.
  2. Create contacts manually in the Leads section of Dynamics 365 Marketing.
  3. Import contacts from an Excel file.
  4. Create contacts manually in the Contacts section of Dynamics 365 Marketing.

Answer(s): A,C



You are a marketing manager.
You need to improve the open rates for your email campaigns.
The content designer suggests you use dynamic messaging. You want the dynamic messaging to appear below the Subject in the recipient’s preview pane of their email client.
Which action should you take?

  1. Use the Preview Text field to enter messaging with the contact’s name, to entice the user to open the email.
  2. Create a custom code element that holds the following HTML information and place it near the top of the email <meta name=†description†content=†Enter catchy messaging here†>
  3. Add the Preview Text to the subject field, preceded by a colon.
  4. Use the Preview Text element, and drag it to the top of your email in the email designer.

Answer(s): B



As a marketing operations lead, you have recently been hired to manage a team using Dynamics 365 Marketing.
The team sends subscription-based newsletters on a regular basis, and they have set up a subscription center in Dynamics 365 Marketing. They now need to create links in each newsletter to the subscription center, so that customers can manage their communication settings.
How should you instruct the team to ensure links to the subscription center appear in their newsletters?

  1. In the email Designer, use Content Assist in the text editor to select the SubscriptionCenter element under the Dynamic Content menu.
  2. In the email Designer, in General Layout properties of the email template, select ‘Include Subscription Center Link.â€
  3. In the email Designer, Drag the Subscription Center item from the Toolbox to the email canvas to create the link.
  4. Create an HTML link in each email to direct customers to the subscription center.

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-subscription-center



You have created an email message and believe that you are ready to go live. Before doing so, you want to Check for Errors in the designer.

Which items are optional or required in order to pass the error check test? To answer, drag each answer option on the left to the appropriate item on the right. Each answer option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:

  1. Please refer to Explanation below for the answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/email-check-golive



Viewing page 8 of 18
Viewing questions 36 - 40 out of 337 questions


Post your Comments and Discuss Microsoft MB-220 exam prep with other Community members:

AI Tutor AI Tutor 👋 I’m here to help!