Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.You need to automatically create cases from emails sent to the support@contoso.com email address.Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure conditions for record creation.Does the solution meet the goal?
Answer(s): A
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/automatically-create-case-from-email
HOTSPOT (Drag and Drop is not supported)You are a Dynamics 365 Customer Service administrator.Users inform you about situations in which child cases are not working correctly.You need to configure the system to correct the issues.What should you do in each situation? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases
DRAG DROP (Drag and Drop is not supported)You are configuring Dynamics 365 Customer Service.Child cases must inherit the customer name and contact from the parent case when opened.You need to configure the case inheritance.Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
A company is implementing a customized app that will automatically route cases.You need to determine the correct URL to connect to the app location in the cloud.Which URL format should you use?
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases
HOTSPOT (Drag and Drop is not supported)You are modifying the phone-to-case process in Dynamics 365 Customer Service. You create a flow by using PowerApps as shown in the exhibit. (Click the Exhibit tab.)You must modify the business process flow to include the check-email step at the beginning of the research stage.Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.NOTE: Each correct selection is worth one point.
https://docs.microsoft.com/en-us/power-automate/create-business-process-flow?context=/dynamics365/context/sales-context#edit-a-business-process-flow
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