HOTSPOT (Drag and Drop is not supported)You are an Omnichannel supervisor for an inbound call center.The call center's customer service rating has decreased over the past few months.You need to enable analysis to view real-time customer sentiment.In which configuration area should you enable each requirement? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
Answer(s): A
You are configuring a queue in Omnichannel for Customer Service for a call center.You need to complete the queue configuration using the minimal number of actions.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer(s): C,D
https://docs.microsoft.com/en-us/dynamics365/customer-service/queues-omnichannel
HOTSPOT (Drag and Drop is not supported)You are implementing Omnichannel for Customer Service for a call center.The call center manager needs to be able to track agents’ performance.You need to configure the intraday insights dashboard to meet the requirement.Which configurations should you use? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard-supervisor
You are implementing Omnichannel for Customer Service for a company.The company has set up dedicated teams to handle inquiries from different social platforms. Each team member specializes in a specific product line from the company. However, the team members must be able to pick up any inquiry coming into the team.You need to configure the system.Which two components should you configure? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer(s): A,D
https://docs.microsoft.com/en-us/dynamics365/customer-service/routing-work-distribution-oca
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Jai Hind Commented on June 13, 2022 This exam dumps questions is EK DAM ZABARDAST! I passed the exam this afternoon. INDIA
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