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QUESTION: 10 Exam Topic: Schedule and dispatch work orders

DRAG DROP (Drag and Drop is not supported)
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00A.M during a selected week.

Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

See Explanation section for answer.

Answer(s): A

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups

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QUESTION: 11 Exam Topic: Schedule and dispatch work orders

You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

Use Facility Scheduling
Use Multi-Resource Scheduling
Use Resource Crew Scheduling
Use Universal Resource Scheduling

Answer(s): B

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups

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QUESTION: 12 Exam Topic: Schedule and dispatch work orders

DRAG DROP (Drag and Drop is not supported)
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.

The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.

Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

See Explanation section for answer.

Answer(s): A

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups

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QUESTION: 13 Exam Topic: Schedule and dispatch work orders

You are implementing Dynamics 365 for Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company’s site or during the middle of the day from an existing work order. You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
Update the Load Default Filters on the Schedule Assistant.
Update the Starting Location to Organization Unit within Schedule Board Settings.
Update the filter on the Scheduler core tool tips view.

Answer(s): C

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QUESTION: 14 Exam Topic: Schedule and dispatch work orders

DRAG DROP (Drag and Drop is not supported)
You are a Dynamics 365 Field Service Administrator. You are working with your company’s scheduling team on requirements for a new schedule board view.

The team needs a schedule board view where they only see work orders with a priority of Critical.

Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.