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Microsoft Dynamics 365 for Field Service Questions 15–19 (page: 16)

Updated On: 10-Feb-2026

You are a Microsoft Dynamics 365 Field Service scheduler using the Schedule Assistant. You notice the Schedule Assistant always sets the Default Radius to 25 KM.

You need to set the Default Radius to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  1. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
  2. Set the Default Radius Value to 50 under Scheduling Parameters.
  3. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
  4. Set the Default Radius Unit to Miles under Scheduling Parameters.

Answer(s): B,D



You are a Dynamics 365 Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.

One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.

Which three options should you choose? Each correct answer presents a complete solution.

  1. Work Hours is not properly configured for days being optimized.
  2. Optimize Schedule field is not set to Yes.
  3. The Work Location field is not set to Onsite.
  4. Scheduling Method is not set to Optimize.
  5. Start Location and End Location fields are not the same.

Answer(s): B,D,E


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration



DRAG DROP (Drag and Drop is not supported)
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.

You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the setup process.

Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/schedule-anything-with-universal-resource-scheduling



DRAG DROP (Drag and Drop is not supported)
You are a new Dynamics 365 Field Service Administrator for a manufacturing firm.

Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.

Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.

How can you achieve this goal?


  1. Create a Requirement Resource Preference record for the resource.
    Set the Preference Type to Restricted and Cascade to No.

  2. Create a Requirement Resource Preference record for the resource.
    Set the Preference Type to Restricted and Account to Adventure Works.

  3. Select Load the Default Filters on the Schedule Board.

  4. Create a Requirement Resource Preference record for the resource.

Answer(s): B



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