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Free MB-240 Exam Braindumps (page: 7)

Page 7 of 43
PDF with 270 Questions

You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.

You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 365. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.

You need to resolve this issue.
What should you do before selecting Save and Publish?


  1. 1. Navigate to the app designer.
    2. In the site map designer, ensure the work order area is present.

  2. 1. Navigate to the app designer.
    2. Under the work order, ensure the custom form is set to be visible.

  3. 1. Navigate to the work order form.
    2. Select Enable Security Roles
    3. Ensure Enabled for Fallback is selected.

  4. 1. Navigate to the work order form.
    2. Select Enable Security Roles and Display to only these selected Security Roles
    3. Ensure the Field Service Dispatcher role is applied to the form.

Answer(s): C

Explanation:

Assign security roles to a form to more finely control access

Control form and field access by assigning different security roles to different forms you create.

1. Make sure you have the System Administrator security role or equivalent permissions in Microsoft Dynamics 365.

2. Go to Settings > Customizations.

3. Choose Customize the System.

4. Enable security roles.

a) Under Components, expand Entities, and then expand the entity you want.
B) Choose Forms. In the list, choose a form to edit it if it has a form type of Main.
c) On the Home tab, in the Form group, choose Enable Security Roles.

5. Assign security roles.

a) In the Assign Security Roles dialog box, select the security roles to which this form will be available.
b) To make this the fallback form, select the Enabled for fallback check box.
At least one form per entity must be a fallback form (the form that is displayed to a user when no other form is available for that user's security role).
c) Choose OK.

6. Etc.


Reference:

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/assign-security-roles-form



Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.

The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:

-In Training, rating 1
-Familiar, rating 3
-Proficient, rating 5
-Expert, rating 7

You need to evaluate this proficient model.
Which three statements apply to this proficiency model? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  1. This proficiency model would need to be created.
  2. This proficiency model can be created even though the ratings numbers have gaps.
  3. This proficiency model cannot be created because the ratings numbers have gaps.
  4. This information above is all that is needed to create a proficiency model.
  5. There are multiple proficiency models available “out of the box” and you must choose one of them.

Answer(s): A,B,D

Explanation:

Set up proficiency models (Project Service)

Use proficiency models to rate resources
Skills for resources are rated by proficiency models. The individual ratings are in a proficiency model.

1. To create a proficiency model, go to Resources > Proficiency Models, and then select New.
2. In the new rating model, specify the minimum rating value, the maximum rating value, and the entity that is being rated.
3. In the Rating Values subgrid, you can define the different rating values, from the minimum to the maximum.



These rating values are shown on the Resource Requirements, Schedule Board, and Schedule Assistant filters.


Reference:

https://learn.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-skills-proficiency



You are installing and setting up the Remote Assist model-driven app for your customer.
You need to advise the customer on the actions available in the model-driven app.

Which three actions can be taken in the model-driven app? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  1. Invite an external user to join a one-time call.
  2. Create asset records.
  3. Assign Remote Assist licenses.
  4. Enable the Remote Assist Calls Dashboard.
  5. Enable Remote Assist offline storage capacity.
  6. Assign Remote Assist security roles.

Answer(s): A,B,D

Explanation:

A: You can invite a user to join a one-time call in Dynamics 365 Remote Assist
B: You can create new asset records in Dynamics 365 Remote Assist.
D: Enabling the Calls Dashboard
1. In the Dynamics 365 Remote Assist model-driven app, under Change area, select Settings.
2. Under Analytics and Insights, select Settings, and then select Manage.
3. Move the slider to the right to enable the dashboard.


Reference:

https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/one-time-call
https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/asset-capture-create-asset
https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/calls-dashboard



DRAG DROP (Drag and Drop is not supported)
You are configuring Microsoft Dynamics 365 for a hotel chain.

The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  1. See Explanation section for answer.

Answer(s): A

Explanation:




Microsoft Dynamics 365 bookable resource pool
Resource pool scheduling
Resource pool scheduling allows you to assemble groups of similar resources to manage capacity and give schedulers the option to assign specific resources at a later time.

Resource pool scheduling is useful for several scenarios, including:

To avoid being forced to book specific resources up front, and instead book the “resource pool” while ensuring no over-commitment. For example, a hotel must search for generic room availability, but travelers aren't assigned a specific room until they arrive at the hotel.

Step 1: Create a bookable resource with type pool and pool type as "Facility" and add pool members (rooms).
First create a resource pool
1. From either the Field Service or Universal Resource Scheduling solution, go to Resources > Active Bookable Resources view > select +New.
2. Set Resource Type to Pool. A new field will appear called “Pool Type.”
3. Etc.

The add pool members
Members can be added to a pool through the bookable resource group entity (bookableresourcegroup).

Step 2: Manually add additional capacity
1. While on the hotel pool resource, go to Show Working Hours at the top of the form.
2. Select Show Capacity.
3. Enter the desired capacity. In this example, we use a capacity of six though our pool has only five child resources (in other words, five rooms).

Step 3: Create and book the resource requirement for the Resource Pool
Create a single requirement
Now we'll create a requirement to represent a reservation for a traveler.

Then Book the pool.

Select Book at the top of the requirement form to trigger the schedule assistant. Up to six requirements (reservations) can be booked for a single time slot.

Step 4: Reassign reservations to specific room within the hotel pool
Reassign bookings
Reassign the hotel pool bookings to specific rooms with the three methods:
-Manually drag and drop
-Substitution
-Rebook


Reference:

https://learn.microsoft.com/en-us/dynamics365/field-service/resource-pools



Page 7 of 43



Post your Comments and Discuss Microsoft MB-240 exam with other Community members:

DHEERAJ commented on December 06, 2021
I have only puchased and downlaoded the exam files. I will prepare during holidays and once I write my exams I will share my findings.
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