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Free Microsoft MB-240 Exam Braindumps (page: 7)

Page 7 of 35
PDF with 320 Questions

Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.

The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:

-In Training, rating 1
-Familiar, rating 3
-Proficient, rating 5
-Expert, rating 7

You need to evaluate this proficient model.
Which three statements apply to this proficiency model? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  1. This proficiency model would need to be created.
  2. This proficiency model can be created even though the ratings numbers have gaps.
  3. This proficiency model cannot be created because the ratings numbers have gaps.
  4. This information above is all that is needed to create a proficiency model.
  5. There are multiple proficiency models available “out of the box” and you must choose one of them.

Answer(s): A,B,D

Explanation:

Set up proficiency models (Project Service)

Use proficiency models to rate resources
Skills for resources are rated by proficiency models. The individual ratings are in a proficiency model.

1. To create a proficiency model, go to Resources > Proficiency Models, and then select New.
2. In the new rating model, specify the minimum rating value, the maximum rating value, and the entity that is being rated.
3. In the Rating Values subgrid, you can define the different rating values, from the minimum to the maximum.



These rating values are shown on the Resource Requirements, Schedule Board, and Schedule Assistant filters.


Reference:

https://learn.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-skills-proficiency



You are installing and setting up the Remote Assist model-driven app for your customer.
You need to advise the customer on the actions available in the model-driven app.

Which three actions can be taken in the model-driven app? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  1. Invite an external user to join a one-time call.
  2. Create asset records.
  3. Assign Remote Assist licenses.
  4. Enable the Remote Assist Calls Dashboard.
  5. Enable Remote Assist offline storage capacity.
  6. Assign Remote Assist security roles.

Answer(s): A,B,D

Explanation:

A: You can invite a user to join a one-time call in Dynamics 365 Remote Assist
B: You can create new asset records in Dynamics 365 Remote Assist.
D: Enabling the Calls Dashboard
1. In the Dynamics 365 Remote Assist model-driven app, under Change area, select Settings.
2. Under Analytics and Insights, select Settings, and then select Manage.
3. Move the slider to the right to enable the dashboard.


Reference:

https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/one-time-call
https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/asset-capture-create-asset
https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/calls-dashboard



DRAG DROP (Drag and Drop is not supported)
You are configuring Microsoft Dynamics 365 for a hotel chain.

The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  1. See Explanation section for answer.

Answer(s): A

Explanation:




Microsoft Dynamics 365 bookable resource pool
Resource pool scheduling
Resource pool scheduling allows you to assemble groups of similar resources to manage capacity and give schedulers the option to assign specific resources at a later time.

Resource pool scheduling is useful for several scenarios, including:

To avoid being forced to book specific resources up front, and instead book the “resource pool” while ensuring no over-commitment. For example, a hotel must search for generic room availability, but travelers aren't assigned a specific room until they arrive at the hotel.

Step 1: Create a bookable resource with type pool and pool type as "Facility" and add pool members (rooms).
First create a resource pool
1. From either the Field Service or Universal Resource Scheduling solution, go to Resources > Active Bookable Resources view > select +New.
2. Set Resource Type to Pool. A new field will appear called “Pool Type.”
3. Etc.

The add pool members
Members can be added to a pool through the bookable resource group entity (bookableresourcegroup).

Step 2: Manually add additional capacity
1. While on the hotel pool resource, go to Show Working Hours at the top of the form.
2. Select Show Capacity.
3. Enter the desired capacity. In this example, we use a capacity of six though our pool has only five child resources (in other words, five rooms).

Step 3: Create and book the resource requirement for the Resource Pool
Create a single requirement
Now we'll create a requirement to represent a reservation for a traveler.

Then Book the pool.

Select Book at the top of the requirement form to trigger the schedule assistant. Up to six requirements (reservations) can be booked for a single time slot.

Step 4: Reassign reservations to specific room within the hotel pool
Reassign bookings
Reassign the hotel pool bookings to specific rooms with the three methods:
-Manually drag and drop
-Substitution
-Rebook


Reference:

https://learn.microsoft.com/en-us/dynamics365/field-service/resource-pools



View Related Case Study

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

  1. Microsoft Teams
  2. Microsoft Dynamics 365 Remote Assist
  3. Microsoft Dynamics 365 Guides
  4. Resource Scheduling Optimization

Answer(s): B

Explanation:

Use cases
-> * Collaborative maintenance and repair: Empower technicians to solve problems faster the first time with Microsoft Dynamics 365 Remote Assist. By using heads-up video calling on Microsoft
HoloLens and mobile devices, technicians can receive guidance in context from remote collaborators.

* Remote inspections: Empower onsite inspectors to collaborate with remote inspectors to evaluate and document asset quality.

* Knowledge sharing and training: Document repairs via photos and videos and share them with the rest of your organization.


Reference:

https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ra-overview



You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

  1. Incident Type contains appropriate Service Tasks, Products, and Services.
  2. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
  3. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
  4. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

Answer(s): B,D






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