Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.You need to configure the schedule board so that bookings are easily visible to the dispatchers.How can you configure Dynamics Field Services to increase booking visibility?
Answer(s): C
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.The manager is unable to optimize requirements and bookings related to work orders.Which three settings are required? Each correct answer presents part of the solution.
Answer(s): C,D,E
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
You are setting up characteristics for field technicians who are responsible for repairs on rental equipment.Work performed on certain types of backhoes, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.Which two characteristics are valid? Each correct answer presents a complete solution.
Answer(s): A,C
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources#set-up-field-technician-resources
You are a Dynamics 365 Field Service scheduling coordinator.When you select the Book button on a work order, TechnicianA never shows up as available.You need to update the system to see TechnicianA’s availability.What should you do?
Answer(s): A
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.You have the following requirements:-create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.-provide a full-day schedule with start times and end times. Solution: You create a fulfillment preference with time group details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant. Does this meet the goal?
Need to use a time group.Note: Fulfillment preferences break down into two features: intervals and time groups. Note that both are designed for work done in a single day, not multiday work.Time groups enable schedulers to search and view results as blocks of time when using the schedule assistant. Typical examples include mornings, afternoon, nights, and 2-hour windows. Unlike intervals, time groups do not dictate the start time of subsequent bookings. Time groups organize results, but leave the start time/arrival time as-is, based on the particular resource's schedule.Intervals display schedule assistant results in neat time slots that dictate start time of subsequent bookings. When configured as 30-minute intervals, the schedule assistant will display a resource available at 9:27 AM as available at 9:30 AM and will book the start time (arrival time) for 9:30 AM.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups
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