Free MB-300 Exam Braindumps (page: 36)

Introductory Info
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the rst question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Relecloud is a cloud point of sale (POS) software company specializing in direct to consumer food stands. They have multiple business units using their new
Dynamics 365 Finance implementation including customer-facing representatives for account management, technical support, customer service, and nance.
There are two legal entities, one for operations and one for nancials. Customers pay for the Relecloud POS software monthly and everything is deployed in the cloud. The Dynamics instance URL is https://relecloud-prod.operations.dynamics.com. Munson's Pickles and Preserves Farm is a company that uses Relecloud's cloud POS software to sell their produce in farmers markets. Munson's was one of
Relecloud's rst customers, and Relecloud stocks their employee lunchroom with Munson's products. Munson's has also been subcontracting their employees to
Relecloud to help functionally build a best-in-breed solution. Munson's employees assume multiple organizational positions. Each employee has only a single email address by which people can contact them.
Current environment: System and IT
Dynamics 365 for Finance was recently updated.
All recurring batch jobs in the system were removed and recreated.
The alert noti cation batch processing was recently changed from every 10 minutes to once every two hours.
Real-time reporting of the information is not needed.
Current environment: Customer Service
Customer credit requests are entered through the customer service team.
All requests must contain a date, time, reason for request, and customer service notes on initial recommendations for credit action. Customers have multiple points of contact who can enter support tickets to the Relecloud portal. Tickets are automatically generated in the support team's third-party system when they are created by support technicians.
The Dynamics 365 email client mail is used to correspond with customers.
Current environment: Technical Support/IT
The technical support team gets involved when technical issues arise with the Relecloud software. Service tickets are entered and get escalated to the team, depending on the issue.
Microsoft Flow is used for automating different workstreams.
Work ows are not con gured for the technical support request ows in Dynamics 365 Finance. Management and history of technical support tickets are handled in a third-party issue management solution. The technical service team manages issues related to the Relecloud POS as well as the Dynamics 365 application.
Current environment: Account Representatives
Each customer is assigned a single account representative.
Account representatives use multiple devices.
Only account representatives have the ability to approve credits.
All emails to customers come through their own Outlook instance.

Current environment: Finance
Customers do not have invoice accounts.
Only nance resources have the ability to enter credits.
Credits can be entered by any of the four nance resources assigned the Credits and Refunds security role. If the request has not been updated in four days, the request is escalated to the Controller. The account representative must be alerted when this occurs.
Requirements: Technical support/IT
Support technicians must use Microsoft's existing knowledge base to resolve open issues. If an issue exists, support technicians must report the status of the issue on a weekly basis. If there is no existing support request, support technicians must create one for Microsoft evaluation.
All software must be installed centrally when possible.
The Dynamics 365 Finance production environment must have an update cadence of every second Saturday from 4-7 A.M. EST.
Updates must be tested in a separate environment.
Requirements: Account representatives
Account representatives must be able to see only the relevant customer elds and records automatically from their dashboard.

Account representatives must be able to export the list of customers to Microsoft Excel. Account representatives must be able to navigate to the customer master record for any editing or record entry tasks.
The forms must be relevant based on each account representative's needs.
Account representatives need a centralized location to see multiple data components. Account representatives require an o ine list of their current customers in Excel with only the elds they need. The IT Director must reassign all instances of an account representative's customer contacts if the representative leaves the company. An alert must be sent automatically to an account representative when a credit is issued or any data is changed on a customer's record.

Requirements: Financials
Any refund must be printed as a physical check.
All printers must be exclusive to the nancial legal entity.

Issues
Typing 'pickle' in the search box yields no returned results for the account representative. After the latest update, an account representative reports that he is no longer receiving alert noti cations when a customer's contact is changed.
An account representative has recently resigned.

Introductory Info
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the rst question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Relecloud is a cloud point of sale (POS) software company specializing in direct to consumer food stands. They have multiple business units using their new
Dynamics 365 Finance implementation including customer-facing representatives for account management, technical support, customer service, and nance.
There are two legal entities, one for operations and one for nancials. Customers pay for the Relecloud POS software monthly and everything is deployed in the cloud. The Dynamics instance URL is https://relecloud-prod.operations.dynamics.com. Munson's Pickles and Preserves Farm is a company that uses Relecloud's cloud POS software to sell their produce in farmers markets. Munson's was one of
Relecloud's rst customers, and Relecloud stocks their employee lunchroom with Munson's products. Munson's has also been subcontracting their employees to
Relecloud to help functionally build a best-in-breed solution. Munson's employees assume multiple organizational positions. Each employee has only a single email address by which people can contact them.
Current environment: System and IT
Dynamics 365 for Finance was recently updated.
All recurring batch jobs in the system were removed and recreated.
The alert noti cation batch processing was recently changed from every 10 minutes to once every two hours.
Real-time reporting of the information is not needed.
Current environment: Customer Service
Customer credit requests are entered through the customer service team.
All requests must contain a date, time, reason for request, and customer service notes on initial recommendations for credit action. Customers have multiple points of contact who can enter support tickets to the Relecloud portal. Tickets are automatically generated in the support team's third-party system when they are created by support technicians.
The Dynamics 365 email client mail is used to correspond with customers.
Current environment: Technical Support/IT
The technical support team gets involved when technical issues arise with the Relecloud software. Service tickets are entered and get escalated to the team, depending on the issue.
Microsoft Flow is used for automating different workstreams.
Work ows are not con gured for the technical support request ows in Dynamics 365 Finance. Management and history of technical support tickets are handled in a third-party issue management solution. The technical service team manages issues related to the Relecloud POS as well as the Dynamics 365 application.
Current environment: Account Representatives
Each customer is assigned a single account representative.
Account representatives use multiple devices.
Only account representatives have the ability to approve credits.
All emails to customers come through their own Outlook instance.

Current environment: Finance
Customers do not have invoice accounts.
Only nance resources have the ability to enter credits.
Credits can be entered by any of the four nance resources assigned the Credits and Refunds security role. If the request has not been updated in four days, the request is escalated to the Controller. The account representative must be alerted when this occurs.
Requirements: Technical support/IT
Support technicians must use Microsoft's existing knowledge base to resolve open issues. If an issue exists, support technicians must report the status of the issue on a weekly basis. If there is no existing support request, support technicians must create one for Microsoft evaluation.
All software must be installed centrally when possible.
The Dynamics 365 Finance production environment must have an update cadence of every second Saturday from 4-7 A.M. EST.
Updates must be tested in a separate environment.
Requirements: Account representatives
Account representatives must be able to see only the relevant customer elds and records automatically from their dashboard.

Account representatives must be able to export the list of customers to Microsoft Excel. Account representatives must be able to navigate to the customer master record for any editing or record entry tasks.
The forms must be relevant based on each account representative's needs.
Account representatives need a centralized location to see multiple data components. Account representatives require an o ine list of their current customers in Excel with only the elds they need. The IT Director must reassign all instances of an account representative's customer contacts if the representative leaves the company. An alert must be sent automatically to an account representative when a credit is issued or any data is changed on a customer's record.

Requirements: Financials
Any refund must be printed as a physical check.
All printers must be exclusive to the nancial legal entity.

Issues
Typing 'pickle' in the search box yields no returned results for the account representative. After the latest update, an account representative reports that he is no longer receiving alert noti cations when a customer's contact is changed.
An account representative has recently resigned.

Introductory Info
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the rst question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Relecloud is a cloud point of sale (POS) software company specializing in direct to consumer food stands. They have multiple business units using their new
Dynamics 365 Finance implementation including customer-facing representatives for account management, technical support, customer service, and nance.
There are two legal entities, one for operations and one for nancials. Customers pay for the Relecloud POS software monthly and everything is deployed in the cloud. The Dynamics instance URL is https://relecloud-prod.operations.dynamics.com. Munson's Pickles and Preserves Farm is a company that uses Relecloud's cloud POS software to sell their produce in farmers markets. Munson's was one of
Relecloud's rst customers, and Relecloud stocks their employee lunchroom with Munson's products. Munson's has also been subcontracting their employees to
Relecloud to help functionally build a best-in-breed solution. Munson's employees assume multiple organizational positions. Each employee has only a single email address by which people can contact them.
Current environment: System and IT
Dynamics 365 for Finance was recently updated.
All recurring batch jobs in the system were removed and recreated.
The alert noti cation batch processing was recently changed from every 10 minutes to once every two hours.
Real-time reporting of the information is not needed.
Current environment: Customer Service
Customer credit requests are entered through the customer service team.
All requests must contain a date, time, reason for request, and customer service notes on initial recommendations for credit action. Customers have multiple points of contact who can enter support tickets to the Relecloud portal. Tickets are automatically generated in the support team's third-party system when they are created by support technicians.
The Dynamics 365 email client mail is used to correspond with customers.
Current environment: Technical Support/IT
The technical support team gets involved when technical issues arise with the Relecloud software. Service tickets are entered and get escalated to the team, depending on the issue.
Microsoft Flow is used for automating different workstreams.
Work ows are not con gured for the technical support request ows in Dynamics 365 Finance. Management and history of technical support tickets are handled in a third-party issue management solution. The technical service team manages issues related to the Relecloud POS as well as the Dynamics 365 application.
Current environment: Account Representatives
Each customer is assigned a single account representative.
Account representatives use multiple devices.
Only account representatives have the ability to approve credits.
All emails to customers come through their own Outlook instance.

Current environment: Finance
Customers do not have invoice accounts.
Only nance resources have the ability to enter credits.
Credits can be entered by any of the four nance resources assigned the Credits and Refunds security role. If the request has not been updated in four days, the request is escalated to the Controller. The account representative must be alerted when this occurs.
Requirements: Technical support/IT
Support technicians must use Microsoft's existing knowledge base to resolve open issues. If an issue exists, support technicians must report the status of the issue on a weekly basis. If there is no existing support request, support technicians must create one for Microsoft evaluation.
All software must be installed centrally when possible.
The Dynamics 365 Finance production environment must have an update cadence of every second Saturday from 4-7 A.M. EST.
Updates must be tested in a separate environment.
Requirements: Account representatives
Account representatives must be able to see only the relevant customer elds and records automatically from their dashboard.

Account representatives must be able to export the list of customers to Microsoft Excel. Account representatives must be able to navigate to the customer master record for any editing or record entry tasks.
The forms must be relevant based on each account representative's needs.
Account representatives need a centralized location to see multiple data components. Account representatives require an o ine list of their current customers in Excel with only the elds they need. The IT Director must reassign all instances of an account representative's customer contacts if the representative leaves the company. An alert must be sent automatically to an account representative when a credit is issued or any data is changed on a customer's record.

Requirements: Financials
Any refund must be printed as a physical check.
All printers must be exclusive to the nancial legal entity.

Issues
Typing 'pickle' in the search box yields no returned results for the account representative. After the latest update, an account representative reports that he is no longer receiving alert noti cations when a customer's contact is changed.
An account representative has recently resigned.

Introductory Info
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the rst question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Relecloud is a cloud point of sale (POS) software company specializing in direct to consumer food stands. They have multiple business units using their new
Dynamics 365 Finance implementation including customer-facing representatives for account management, technical support, customer service, and nance.
There are two legal entities, one for operations and one for nancials. Customers pay for the Relecloud POS software monthly and everything is deployed in the cloud. The Dynamics instance URL is https://relecloud-prod.operations.dynamics.com. Munson's Pickles and Preserves Farm is a company that uses Relecloud's cloud POS software to sell their produce in farmers markets. Munson's was one of
Relecloud's rst customers, and Relecloud stocks their employee lunchroom with Munson's products. Munson's has also been subcontracting their employees to
Relecloud to help functionally build a best-in-breed solution. Munson's employees assume multiple organizational positions. Each employee has only a single email address by which people can contact them.
Current environment: System and IT
Dynamics 365 for Finance was recently updated.
All recurring batch jobs in the system were removed and recreated.
The alert noti cation batch processing was recently changed from every 10 minutes to once every two hours.
Real-time reporting of the information is not needed.
Current environment: Customer Service
Customer credit requests are entered through the customer service team.
All requests must contain a date, time, reason for request, and customer service notes on initial recommendations for credit action. Customers have multiple points of contact who can enter support tickets to the Relecloud portal. Tickets are automatically generated in the support team's third-party system when they are created by support technicians.
The Dynamics 365 email client mail is used to correspond with customers.
Current environment: Technical Support/IT
The technical support team gets involved when technical issues arise with the Relecloud software. Service tickets are entered and get escalated to the team, depending on the issue.
Microsoft Flow is used for automating different workstreams.
Work ows are not con gured for the technical support request ows in Dynamics 365 Finance. Management and history of technical support tickets are handled in a third-party issue management solution. The technical service team manages issues related to the Relecloud POS as well as the Dynamics 365 application.
Current environment: Account Representatives
Each customer is assigned a single account representative.
Account representatives use multiple devices.
Only account representatives have the ability to approve credits.
All emails to customers come through their own Outlook instance.

Current environment: Finance
Customers do not have invoice accounts.
Only nance resources have the ability to enter credits.
Credits can be entered by any of the four nance resources assigned the Credits and Refunds security role. If the request has not been updated in four days, the request is escalated to the Controller. The account representative must be alerted when this occurs.
Requirements: Technical support/IT
Support technicians must use Microsoft's existing knowledge base to resolve open issues. If an issue exists, support technicians must report the status of the issue on a weekly basis. If there is no existing support request, support technicians must create one for Microsoft evaluation.
All software must be installed centrally when possible.
The Dynamics 365 Finance production environment must have an update cadence of every second Saturday from 4-7 A.M. EST.
Updates must be tested in a separate environment.
Requirements: Account representatives
Account representatives must be able to see only the relevant customer elds and records automatically from their dashboard.

Account representatives must be able to export the list of customers to Microsoft Excel. Account representatives must be able to navigate to the customer master record for any editing or record entry tasks.
The forms must be relevant based on each account representative's needs.
Account representatives need a centralized location to see multiple data components. Account representatives require an o ine list of their current customers in Excel with only the elds they need. The IT Director must reassign all instances of an account representative's customer contacts if the representative leaves the company. An alert must be sent automatically to an account representative when a credit is issued or any data is changed on a customer's record.

Requirements: Financials
Any refund must be printed as a physical check.
All printers must be exclusive to the nancial legal entity.

Issues
Typing 'pickle' in the search box yields no returned results for the account representative. After the latest update, an account representative reports that he is no longer receiving alert noti cations when a customer's contact is changed.
An account representative has recently resigned.