HOTSPOT (Drag and Drop is not supported)
You are a solution architect that implements Dynamics 365 finance and operations apps.
An advanced scenario in master planning includes a product bug.
You need to create a modification to avoid the scenario with the product bug, but Microsoft has not created the required extension capabilities.
You need to recommend a solution to log the product bug and request the extension capabilities.
Which tools should you recommend? To answer, select the appropriate options in the answer areA.
NOTE: Each correct selection is worth one point.
- See Explanation section for answer.
Answer(s): A
Explanation:
Box 1: Lifecycle Services (LCS)
To open a support ticket with the Microsoft Support team, in LCS, the Support tile opens a tool that helps you manage support incidents. To submit issues directly to Microsoft, select the Support tile in your LCS project.
Box 2: Lifecycle Services (LCS)
Extensibility requests are logged using a specific project in LCS. Logged requests are collected under that same project. We recommend that you log related requests under the same LCS project as this helps maintain a holistic view on all requests for a specific solution or an implementation. Microsoft then further identifies logged requests by the organization name that is associated with the LCS account.
In your LCS project, at the top of the page, select the hamburger icon and then click Support menu item.
Incorrect:
Not Dynamics 365 Application Ideas
To request new features and functionality visit Dynamics 365 Application Ideas to view, search, or vote for existing ideas, or to add new ideas.
Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/lcs-support
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/extensibility/extensibility-requests