Free MB-910 Exam Braindumps (page: 12)

Page 12 of 48

HOTSPOT (Drag and Drop is not supported)
A company plans to implement new support software.
You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.
Hot Area:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview



DRAG DROP (Drag and Drop is not supported)
A company is implementing Dynamics 365 Customer Service.
You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:



HOTSPOT (Drag and Drop is not supported)
A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance.
You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the answer area.
Hot Area:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements



DRAG DROP (Drag and Drop is not supported)
A company uses Dynamics 365 Customer Service.
You need to recommend solutions to help the company meet the following business requirements:
-Detect and diagnose equipment problems before customers are aware of an issue.
-Create cases from social channels and SMS text messages.
-Use context-specific knowledge articles to solve customer issues quickly.

What should you recommend?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview



Page 12 of 48



Post your Comments and Discuss Microsoft MB-910 exam with other Community members:

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