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Free MB-910 Exam Braindumps (page: 10)

Page 10 of 48
PDF with 186 Questions

A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.

  1. Dynamic worksheet
  2. Static worksheet
  3. Dynamic PivotTable
  4. Open in Excel Online

Answer(s): D



You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

  1. Analyze customer sentiment from multiple sources.
  2. Respond to and resolve customer issues by using social media.
  3. Use mixed reality applications to assist technicians performing work in the field.
  4. Use IoT devices and AI to predict when a customer's equipment will need service.

Answer(s): D


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview



You manage a call center for a company that uses Dynamics 365 Customer Service.
The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.
You need to help the customer service manager make the changes.
Which status indicates that an entitlement must be renewed?

  1. Draft
  2. Waiting
  3. Active
  4. Canceled

Answer(s): D


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer#renew-an-entitlement



A company plans to implement Dynamics 365 Customer Service.
The company wants to use the system to determine when customers are having an issue and need help.
You need to track customer issues until the issues are resolved.
What should you create?

  1. opportunity
  2. contact
  3. case
  4. quote

Answer(s): C


Reference:

https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core-components



Page 10 of 48



Post your Comments and Discuss Microsoft MB-910 exam with other Community members:

Anonymous commented on September 04, 2024
Good material.
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Er commented on July 30, 2024
Helpful review material.
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Ashish Chandna commented on December 18, 2023
very helpful
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LT commented on September 25, 2023
Very useful
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Rizwan commented on September 14, 2023
It is very helpful
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Brian commented on July 11, 2023
Recommended. helped me pass my exam easily. A+
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Dr.Godfree commented on May 25, 2022
Do not stop learning even if it involves taking shortcuts. hahaa this dump is a good help.
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