Microsoft MB-910 Exam
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (Page 8 )

Updated On: 1-Feb-2026

HOTSPOT (Drag and Drop is not supported)
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365



DRAG DROP (Drag and Drop is not supported)
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet



All employees at a company work eight hours each day Monday through Friday. A resource named Resource1 has 40 hours available for a specific week.
You need to schedule Resource1 to work on a project during that week. The resource must work the hours detailed below:

Which allocation method should you use?

  1. Remaining capacity
  2. Percentage capacity
  3. Full capacity
  4. Front-load hours

Answer(s): D

Explanation:

You would have to create separate bookings for each of the working days.


Reference:

https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/faq-allocation-methods



You have a chart that displays a summary of accounts by industry.
You need a chart that groups the account data by city instead of by industry. You must be able to access the chart at a later date.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  1. Expand the existing chart.
  2. Edit the existing chart.
  3. Select the city field in the drill-down menu.
  4. Create a new chart.

Answer(s): B,D



HOTSPOT (Drag and Drop is not supported)
A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents.
For each of the following statements, select Yeas if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online



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