A company uses Dynamics 365 Sales.The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.You need to select the option.
Answer(s): D
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.What is a valid use case for Dynamics 365 Connected Customer Service?
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
You manage a call center for a company that uses Dynamics 365 Customer Service.The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.You need to help the customer service manager make the changes.Which status indicates that an entitlement must be renewed?
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer#renew-an-entitlement
A company plans to implement Dynamics 365 Customer Service.The company wants to use the system to determine when customers are having an issue and need help.You need to track customer issues until the issues are resolved.What should you create?
Answer(s): C
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core-components
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