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Microsoft MB-910 Exam
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (Page 3 )

Updated On: 1-Feb-2026
Page 3 of 39
PDF with 229 Questions

HOTSPOT (Drag and Drop is not supported)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



DRAG DROP (Drag and Drop is not supported)
A company that provides house cleaning services uses Dynamics 365 Customer Service.
The company wants to set up service scheduling. The company needs to gather the following information:

•Cities in which services are offered.
•Personnel and equipment needed to perform services.
•Availability of personnel.

You need to recommend configuration options.

Which configuration option should you recommend? To answer, drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



HOTSPOT (Drag and Drop is not supported)
A company uses Dynamics 365 Customer Service.
A customer service agent needs to understand how knowledge search works.

How should you explain this feature?
Select the answer that correctly completes the sentence.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



HOTSPOT (Drag and Drop is not supported)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



HOTSPOT (Drag and Drop is not supported)
A company is evaluating Dynamics 365 Field Service.

The company must be able to manage technicians that perform onsite repairs at client offices.
You need to understand which product features are available to meet the requirements.

Which feature should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



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