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Microsoft MB-910 Exam Questions
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (Page 4 )

Updated On: 16-Feb-2026
Page 4 of 39
PDF with 229 Questions

DRAG DROP (Drag and Drop is not supported)
A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.
You need to recommend solutions to meet the company's requirements.

Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.
Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/event-financials https://docs.microsoft.com/en-us/dynamics365/marketing/event-waitlist



Which three capabilities are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  1. Event management
  2. Dynamics 365 Connector for LinkedIn
  3. Case management
  4. Qualify leads
  5. Project quote management

Answer(s): A,B,D


Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/event-management https://docs.microsoft.com/en-us/dynamics365/marketing/linkedin-lead-gen-integration https://docs.microsoft.com/en-us/dynamics365/marketing/lead-lifecycle



HOTSPOT (Drag and Drop is not supported)
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company.

What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/email-a-b-testing



A company uses Dynamics 365 Marketing.
You must choose a real-time marketing customer journey type to start the journey.
Which two journey types you can use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  1. Event-based
  2. Audience-based
  3. Scheduled
  4. Customer onboarding

Answer(s): A,B

Explanation:

A: Triggering a custom event allows you to use activate a custom event at any point in the customer journey.

B: Segment-based journey
Audience: The audience property lets you specify the segment of people that will start the journey. Segment-based journeys support segments from outbound marketing as well as segments created in Dynamics 365 Customer Insights. The journey will use audience data based upon the segment selected.


Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-tile-reference



HOTSPOT (Drag and Drop is not supported)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Box 1: Yes
All journeys start with the participants:
Select Set audience (or, alternatively, select +). The Audience properties pane will appear on the right side of the page. Leave the default settings there (for example, Segment selected as the audience source type). Select the segment that you want to target with your campaign in the segment lookup field.

Box 2: No
Customer journeys can only target contacts, not accounts or leads, so be sure to create contact records for everyone you want to include in your customer journeys, and then associate each of them with any relevant accounts or leads.

Box 3: Yes
Customer journey audience receive email form submitted


Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/manage-customer-information






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