QUESTION: 1
You work as a sales associate at ABC.com. ABC.com uses a Microsoft Dynamics AX 2012 R3
Enterprise point of sale (ePOS) register.
A customer returns an item that is stil under warranty. The customer wants the item to be
exchanged for a store credit.
Which of the following actions should you take?
A. You should issue a return note.
B. You should issue a return token.
C. You should issue a credit note.
D. You should issue a credit voucher.
E. You should issue an exchange note.
F. You should issue a deposition note.
Answer(s): D
QUESTION: 2
You work as a sales associate at ABC.com. ABC.com uses a Microsoft Dynamics AX 2012 R3
Enterprise point of sale (ePOS) register.
The sales associates at ABC.com work in two shifts: from 8:30 AM to 1:00 PM and from 1:00
PM to 5:30 AM. You shift ends at 1:00 PM. You are required to take your cash draw to the back
office to count the cash draw.
Which of the following actions should you take first in fulfil ing this task?
A. You should make a Tender Removal.
B. You should run distribution job 1090 (Registers).
C. You should make a Tender declaration.
D. You should run job 1070 (Channel configuration).
Answer(s): C
QUESTION: 3
You work as a sales associate at ABC.com. ABC.com uses a Microsoft Dynamics AX 2012 R3
Enterprise point of sale (ePOS) register.
A customer returns an item that is stil under warranty. However, the customer does not have a
copy of the receipt.
Which of the following actions should you take to find for the original purchase?
A. You should use the Price Override feature.
B. You should use the Recal Order function.
C. You should configure Real-Time Service.
D. You should use the Catalogs function.
Answer(s): B
QUESTION: 4
You work as a Systems Administrator at ABC.com where you manage ABC.com's Microsoft
Dynamics AX 2012 R3 Retail system.