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Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background
Bellows Sports is the region’s newest, largest, and most complete sports complex. The company features baseball and soccer fields and two full-size hockey rinks. The complex provides coaching, recreational leagues, a pro shop, and state-of-the art customer and player amenities.
The company is organized into the following divisions:
-Baseball
-Hockey
-Soccer

Bellow Sports runs tournaments several times per year. Each tournament runs six weeks.

Current environment

Requirements
Bellow Sports tracks players and events in Microsoft Excel workbooks and uses email to communicate with players, partners, and prospective customers. The company uses a proprietary cloud-based accounting system.

The company relies on referrals from athletes for new business. Bellows uses a third-party marketing company to gather feedback and referrals from athletes. The third-party marketing company uploads a Microsoft Excel file containing lists of potential customers and players to the FTP site that Bellows Sports maintains.

Tournaments
Customer information is stored in the Accounts entity. Each tournament record must list the associated sales representative as the tournament owner. When team members create tournament records they must enter the start date for a tournament. The end date of the tournament must be automatically calculated.

Registration form
You must create a form to allow players to register for tournaments. The registration form must meet the following requirements:


-Each division has tournaments that take place in specific locations. Users must be able to select the division for a tournament location.
-Information about upcoming tournaments must be pre-located into the registration form when the registration form loads.
-The form must include a custom button that sends an email confirmation to the player after the player registers.
-The button must not be visible until after the form is saved.

Security
The company identifies the following job roles:


You must grant users the minimum permissions required to perform their job tasks.

Data automation
-Customer name must be added to Dynamics 365 Finance automatically after it is entered.
-You must produce a report that details the number of registrations for a day and send the report as a PDF to the management team.
-You must implement mechanisms to handle all code-related errors.
-When a customer record is updated, the system must look up the account number for the customer in the accounting system.
-Referrals must be imported into the system as soon as they are available.

Issues Apps
-The captions for the New and Save buttons do not render properly on the form.
-Interns can create apps but cannot interact with their own data.

Portal
The query for all registered users must return the data categorized by division. Queries must return only the Name and Sport fields. Queries return all fields. The query is as follows:


Solution checker issues
You run solution checker and observe Plug-in or workflow activity errors in the following code sets:


Code
The following code runs when the registration form loads. You must implement a mechanism to handle errors that occur in the code:

This Exam Topic does not have a case study.

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. The company has one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.

Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work. The company has six maintenance vans that repair bicycles at various events and residences.

Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.

The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field Service.

Retail store information
Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.

-Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
-Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
-The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
-Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
-Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
-A canvas app is being developed to capture customer information when customers check in at the retail location. The app has the following features:
-Customer selects yes or no if they are on the mailing list.
-Customer selects the amount of times they have visited the store.
-Customer selects the type of service needed.
-The search result returns all last name records that match the search term.

Technology

Requirements
-A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a particular customer account, including sales representative visits, phone calls, email correspondence, and repair time compared with hours spent.
-A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
-Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Finance.
-Microsoft Teams is used for all collaboration.
-All testing and problem diagnostics are performed in a copy of the production environment.
-Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Automation
-A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
-Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.
-A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
-Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Reporting
-The warehouse manager’s dashboard must contain warehouse counting variance information.
-A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
-Power BI must be used for reporting across the organization.

User experience
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Issues
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Internal
-User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
-User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month.
-User2 reports that sales orders have increased.
-User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV solution.
-The parts department manager who is the approver for the department is currently on sabbatical.

External
-CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
-Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
-Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
-CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.

This Exam Topic does not have a case study.

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. The company has one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.

Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work. The company has six maintenance vans that repair bicycles at various events and residences.

Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.

The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field Service.

Retail store information
Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.

-Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
-Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
-The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
-Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
-Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
-A canvas app is being developed to capture customer information when customers check in at the retail location. The app has the following features:
-Customer selects yes or no if they are on the mailing list.
-Customer selects the amount of times they have visited the store.
-Customer selects the type of service needed.
-The search result returns all last name records that match the search term.

Technology

Requirements
-A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a particular customer account, including sales representative visits, phone calls, email correspondence, and repair time compared with hours spent.
-A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
-Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Finance.
-Microsoft Teams is used for all collaboration.
-All testing and problem diagnostics are performed in a copy of the production environment.
-Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Automation
-A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
-Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.
-A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
-Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Reporting
-The warehouse manager’s dashboard must contain warehouse counting variance information.
-A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
-Power BI must be used for reporting across the organization.

User experience
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Issues
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Internal
-User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
-User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month.
-User2 reports that sales orders have increased.
-User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV solution.
-The parts department manager who is the approver for the department is currently on sabbatical.

External
-CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
-Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
-Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
-CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.
-

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background
Bellows Sports is the region’s newest, largest, and most complete sports complex. The company features baseball and soccer fields and two full-size hockey rinks. The complex provides coaching, recreational leagues, a pro shop, and state-of-the art customer and player amenities.
The company is organized into the following divisions:
-Baseball
-Hockey
-Soccer

Bellow Sports runs tournaments several times per year. Each tournament runs six weeks.

Current environment

Requirements
Bellow Sports tracks players and events in Microsoft Excel workbooks and uses email to communicate with players, partners, and prospective customers. The company uses a proprietary cloud-based accounting system.

The company relies on referrals from athletes for new business. Bellows uses a third-party marketing company to gather feedback and referrals from athletes. The third-party marketing company uploads a Microsoft Excel file containing lists of potential customers and players to the FTP site that Bellows Sports maintains.

Tournaments
Customer information is stored in the Accounts entity. Each tournament record must list the associated sales representative as the tournament owner. When team members create tournament records they must enter the start date for a tournament. The end date of the tournament must be automatically calculated.

Registration form
You must create a form to allow players to register for tournaments. The registration form must meet the following requirements:


-Each division has tournaments that take place in specific locations. Users must be able to select the division for a tournament location.
-Information about upcoming tournaments must be pre-located into the registration form when the registration form loads.
-The form must include a custom button that sends an email confirmation to the player after the player registers.
-The button must not be visible until after the form is saved.

Security
The company identifies the following job roles:


You must grant users the minimum permissions required to perform their job tasks.

Data automation
-Customer name must be added to Dynamics 365 Finance automatically after it is entered.
-You must produce a report that details the number of registrations for a day and send the report as a PDF to the management team.
-You must implement mechanisms to handle all code-related errors.
-When a customer record is updated, the system must look up the account number for the customer in the accounting system.
-Referrals must be imported into the system as soon as they are available.

Issues Apps
-The captions for the New and Save buttons do not render properly on the form.
-Interns can create apps but cannot interact with their own data.

Portal
The query for all registered users must return the data categorized by division. Queries must return only the Name and Sport fields. Queries return all fields. The query is as follows:


Solution checker issues
You run solution checker and observe Plug-in or workflow activity errors in the following code sets:


Code
The following code runs when the registration form loads. You must implement a mechanism to handle errors that occur in the code:

This Exam Topic does not have a case study.

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background
Bellows Sports is the region’s newest, largest, and most complete sports complex. The company features baseball and soccer fields and two full-size hockey rinks. The complex provides coaching, recreational leagues, a pro shop, and state-of-the art customer and player amenities.
The company is organized into the following divisions:
-Baseball
-Hockey
-Soccer

Bellow Sports runs tournaments several times per year. Each tournament runs six weeks.

Current environment

Requirements
Bellow Sports tracks players and events in Microsoft Excel workbooks and uses email to communicate with players, partners, and prospective customers. The company uses a proprietary cloud-based accounting system.

The company relies on referrals from athletes for new business. Bellows uses a third-party marketing company to gather feedback and referrals from athletes. The third-party marketing company uploads a Microsoft Excel file containing lists of potential customers and players to the FTP site that Bellows Sports maintains.

Tournaments
Customer information is stored in the Accounts entity. Each tournament record must list the associated sales representative as the tournament owner. When team members create tournament records they must enter the start date for a tournament. The end date of the tournament must be automatically calculated.

Registration form
You must create a form to allow players to register for tournaments. The registration form must meet the following requirements:


-Each division has tournaments that take place in specific locations. Users must be able to select the division for a tournament location.
-Information about upcoming tournaments must be pre-located into the registration form when the registration form loads.
-The form must include a custom button that sends an email confirmation to the player after the player registers.
-The button must not be visible until after the form is saved.

Security
The company identifies the following job roles:


You must grant users the minimum permissions required to perform their job tasks.

Data automation
-Customer name must be added to Dynamics 365 Finance automatically after it is entered.
-You must produce a report that details the number of registrations for a day and send the report as a PDF to the management team.
-You must implement mechanisms to handle all code-related errors.
-When a customer record is updated, the system must look up the account number for the customer in the accounting system.
-Referrals must be imported into the system as soon as they are available.

Issues Apps
-The captions for the New and Save buttons do not render properly on the form.
-Interns can create apps but cannot interact with their own data.

Portal
The query for all registered users must return the data categorized by division. Queries must return only the Name and Sport fields. Queries return all fields. The query is as follows:


Solution checker issues
You run solution checker and observe Plug-in or workflow activity errors in the following code sets:


Code
The following code runs when the registration form loads. You must implement a mechanism to handle errors that occur in the code:

This Exam Topic does not have a case study.

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background
Bellows Sports is the region’s newest, largest, and most complete sports complex. The company features baseball and soccer fields and two full-size hockey rinks. The complex provides coaching, recreational leagues, a pro shop, and state-of-the art customer and player amenities.
The company is organized into the following divisions:
-Baseball
-Hockey
-Soccer

Bellow Sports runs tournaments several times per year. Each tournament runs six weeks.

Current environment

Requirements
Bellow Sports tracks players and events in Microsoft Excel workbooks and uses email to communicate with players, partners, and prospective customers. The company uses a proprietary cloud-based accounting system.

The company relies on referrals from athletes for new business. Bellows uses a third-party marketing company to gather feedback and referrals from athletes. The third-party marketing company uploads a Microsoft Excel file containing lists of potential customers and players to the FTP site that Bellows Sports maintains.

Tournaments
Customer information is stored in the Accounts entity. Each tournament record must list the associated sales representative as the tournament owner. When team members create tournament records they must enter the start date for a tournament. The end date of the tournament must be automatically calculated.

Registration form
You must create a form to allow players to register for tournaments. The registration form must meet the following requirements:


-Each division has tournaments that take place in specific locations. Users must be able to select the division for a tournament location.
-Information about upcoming tournaments must be pre-located into the registration form when the registration form loads.
-The form must include a custom button that sends an email confirmation to the player after the player registers.
-The button must not be visible until after the form is saved.

Security
The company identifies the following job roles:


You must grant users the minimum permissions required to perform their job tasks.

Data automation
-Customer name must be added to Dynamics 365 Finance automatically after it is entered.
-You must produce a report that details the number of registrations for a day and send the report as a PDF to the management team.
-You must implement mechanisms to handle all code-related errors.
-When a customer record is updated, the system must look up the account number for the customer in the accounting system.
-Referrals must be imported into the system as soon as they are available.

Issues Apps
-The captions for the New and Save buttons do not render properly on the form.
-Interns can create apps but cannot interact with their own data.

Portal
The query for all registered users must return the data categorized by division. Queries must return only the Name and Sport fields. Queries return all fields. The query is as follows:


Solution checker issues
You run solution checker and observe Plug-in or workflow activity errors in the following code sets:


Code
The following code runs when the registration form loads. You must implement a mechanism to handle errors that occur in the code:

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Contoso Pharmaceuticals manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.

The company plans to implement Dynamics 365 Sales and Dynamics 365 Finance.

Current environment
-Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
-Pharmacies submit order requests through email.
-All information at customer locations is handwritten by customer representatives.
-Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
-Some accounts are referrals from other pharmacies.
-Every pharmacy has its own Dynamics 365 Sales instance.

Requirements

General
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.

Accounts
-Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
-Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
-When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
-A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
-A field named Priority_Trigger must be created to trigger the Priority field.
-A field named Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.

Users

-UserA must be able to create and publish Power Apps apps.
-UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
-UserC must be able to create apps connected to the systems and update the security roles and entities. Pharmacy representatives must only be able to run the apps and access their own records.
-Access to the accounting Power Apps app must be restricted to accounting team members.
-End users must have minimum access to the required systems.
-Only supervisors must be able to view phone numbers in the Accounts form.
-Developers must be able to create new apps for all users.
-Sales users must only have access to their own records.

Reporting
Pharmacy orders must be displayed in four graphs as follows:
-Annual revenue over $100,000
-Annual revenues under $100,000
-Research facilities
-Hospitals

The graphs must be interactive, and users must be able to drill down on any dimension.

Customizations
-Ensure that notifications are sent to the sales team when a lead is added by using Slack.
-Ensure that leads have a review stage added to the sales process.
-Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
-Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
-Fields for the doctor’s name and phone number must be displayed in the customer record.
-The doctor entered on the customer’s record must be validated against doctors that exist in the system.
-The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.
-The solution must be error free so that when it is installed in other environments it does not cause issues.
-A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
-Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
-When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.
-

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. The company has one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.

Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work. The company has six maintenance vans that repair bicycles at various events and residences.

Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.

The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field Service.

Retail store information
Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.

-Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
-Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
-The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
-Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
-Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
-A canvas app is being developed to capture customer information when customers check in at the retail location. The app has the following features:
-Customer selects yes or no if they are on the mailing list.
-Customer selects the amount of times they have visited the store.
-Customer selects the type of service needed.
-The search result returns all last name records that match the search term.

Technology

Requirements
-A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a particular customer account, including sales representative visits, phone calls, email correspondence, and repair time compared with hours spent.
-A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
-Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Finance.
-Microsoft Teams is used for all collaboration.
-All testing and problem diagnostics are performed in a copy of the production environment.
-Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Automation
-A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
-Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.
-A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
-Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Reporting
-The warehouse manager’s dashboard must contain warehouse counting variance information.
-A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
-Power BI must be used for reporting across the organization.

User experience
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Issues
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Internal
-User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
-User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month.
-User2 reports that sales orders have increased.
-User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV solution.
-The parts department manager who is the approver for the department is currently on sabbatical.

External
-CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
-Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
-Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
-CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.
-

This Exam Topic does not have a case study.

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. The company has one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.

Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work. The company has six maintenance vans that repair bicycles at various events and residences.

Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.

The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field Service.

Retail store information
Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.

-Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
-Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
-The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
-Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
-Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
-A canvas app is being developed to capture customer information when customers check in at the retail location. The app has the following features:
-Customer selects yes or no if they are on the mailing list.
-Customer selects the amount of times they have visited the store.
-Customer selects the type of service needed.
-The search result returns all last name records that match the search term.

Technology

Requirements
-A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a particular customer account, including sales representative visits, phone calls, email correspondence, and repair time compared with hours spent.
-A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
-Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Finance.
-Microsoft Teams is used for all collaboration.
-All testing and problem diagnostics are performed in a copy of the production environment.
-Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Automation
-A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
-Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.
-A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
-Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Reporting
-The warehouse manager’s dashboard must contain warehouse counting variance information.
-A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
-Power BI must be used for reporting across the organization.

User experience
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Issues
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Internal
-User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
-User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month.
-User2 reports that sales orders have increased.
-User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV solution.
-The parts department manager who is the approver for the department is currently on sabbatical.

External
-CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
-Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
-Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
-CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Contoso Pharmaceuticals manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.

The company plans to implement Dynamics 365 Sales and Dynamics 365 Finance.

Current environment
-Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
-Pharmacies submit order requests through email.
-All information at customer locations is handwritten by customer representatives.
-Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
-Some accounts are referrals from other pharmacies.
-Every pharmacy has its own Dynamics 365 Sales instance.

Requirements

General
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.

Accounts
-Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
-Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
-When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
-A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
-A field named Priority_Trigger must be created to trigger the Priority field.
-A field named Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.

Users

-UserA must be able to create and publish Power Apps apps.
-UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
-UserC must be able to create apps connected to the systems and update the security roles and entities. Pharmacy representatives must only be able to run the apps and access their own records.
-Access to the accounting Power Apps app must be restricted to accounting team members.
-End users must have minimum access to the required systems.
-Only supervisors must be able to view phone numbers in the Accounts form.
-Developers must be able to create new apps for all users.
-Sales users must only have access to their own records.

Reporting
Pharmacy orders must be displayed in four graphs as follows:
-Annual revenue over $100,000
-Annual revenues under $100,000
-Research facilities
-Hospitals

The graphs must be interactive, and users must be able to drill down on any dimension.

Customizations
-Ensure that notifications are sent to the sales team when a lead is added by using Slack.
-Ensure that leads have a review stage added to the sales process.
-Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
-Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
-Fields for the doctor’s name and phone number must be displayed in the customer record.
-The doctor entered on the customer’s record must be validated against doctors that exist in the system.
-The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.
-The solution must be error free so that when it is installed in other environments it does not cause issues.
-A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
-Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
-When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.
-

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background
Bellows Sports is the region’s newest, largest, and most complete sports complex. The company features baseball and soccer fields and two full-size hockey rinks. The complex provides coaching, recreational leagues, a pro shop, and state-of-the art customer and player amenities.
The company is organized into the following divisions:
-Baseball
-Hockey
-Soccer

Bellow Sports runs tournaments several times per year. Each tournament runs six weeks.

Current environment

Requirements
Bellow Sports tracks players and events in Microsoft Excel workbooks and uses email to communicate with players, partners, and prospective customers. The company uses a proprietary cloud-based accounting system.

The company relies on referrals from athletes for new business. Bellows uses a third-party marketing company to gather feedback and referrals from athletes. The third-party marketing company uploads a Microsoft Excel file containing lists of potential customers and players to the FTP site that Bellows Sports maintains.

Tournaments
Customer information is stored in the Accounts entity. Each tournament record must list the associated sales representative as the tournament owner. When team members create tournament records they must enter the start date for a tournament. The end date of the tournament must be automatically calculated.

Registration form
You must create a form to allow players to register for tournaments. The registration form must meet the following requirements:


-Each division has tournaments that take place in specific locations. Users must be able to select the division for a tournament location.
-Information about upcoming tournaments must be pre-located into the registration form when the registration form loads.
-The form must include a custom button that sends an email confirmation to the player after the player registers.
-The button must not be visible until after the form is saved.

Security
The company identifies the following job roles:


You must grant users the minimum permissions required to perform their job tasks.

Data automation
-Customer name must be added to Dynamics 365 Finance automatically after it is entered.
-You must produce a report that details the number of registrations for a day and send the report as a PDF to the management team.
-You must implement mechanisms to handle all code-related errors.
-When a customer record is updated, the system must look up the account number for the customer in the accounting system.
-Referrals must be imported into the system as soon as they are available.

Issues Apps
-The captions for the New and Save buttons do not render properly on the form.
-Interns can create apps but cannot interact with their own data.

Portal
The query for all registered users must return the data categorized by division. Queries must return only the Name and Sport fields. Queries return all fields. The query is as follows:


Solution checker issues
You run solution checker and observe Plug-in or workflow activity errors in the following code sets:


Code
The following code runs when the registration form loads. You must implement a mechanism to handle errors that occur in the code:

This Exam Topic does not have a case study.

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Northwind Traders uses Microsoft Dynamics 365 Sales to manage its sales process. To better understand its customers, Northwind Traders invests in a team of researchers who gather data from multiple sources. The company stores the data it collects in a Microsoft Azure SQL Database. The company plans to use the data to enrich account records and make the sales team more effective.

Current environment

Environment
•The company has three Microsoft Power Platform environments with Dynamics 365 Sales installed. The environments are named development, test, and production.
•Each environment has an application user that can be used for integrations.
•The company must use solutions to perform all customization and configuration deployment.

Data
•Researchers are responsible for creating account records.
•Researchers have permissions on the Account table to create records, read all records, and update records they own.
•A synchronous plug-in runs when an account record is created and could reassign the record to a different user.
•Users must access data as themselves to enforce security and audit changes.
•A column named new_dataid is added to the Account table. The column uniquely identifies which data it should receive.
•Researchers have researched only the top 20 percent of account records.

Web API
•The company creates an Azure Function to run a RESTful .NET Web API.
•Data can be retrieved by placing a GET request to the URL https://dataservice-[ENVIRONMENTNAME].azurewebsites.net/enrich/[DATAID].
•[ENVIRONMENTNAME] is the name of the Microsoft Power Platform environment that requests the data.
•[DATAID] is the new_dataid column in the Account table.
•The Web API response will return a 200 response plus data if the DataId is found. Otherwise, a 404 response is returned.
•Developers plan to create a custom connector from the Web API to make it accessible from Microsoft Power Platform.

Requirements

Custom connector
•The Web API definition used to create the custom connector must be generated based on a low-code technology.
•The URL used by the custom connector must incorporate the current environment name without hardcoding values.
•Errors generated by the custom connector must not cause downstream processes to fail.
•Text descriptions and field placeholder text that describe the use of the custom connector must appear for non-developers.

Process
•All account records must be updated with data from the Web API once automatically.
•Only account records that contain a DataId should be updated by the Web API.
•Researchers must create Power Automate flows to specify data analysis priority.
•The researchers require a process that repurposes a set of identical steps of parameterized Microsoft Dataverse queries from a Power Automate flow for use in other flows that have different parameters. The researchers want to avoid recreating the steps manually each time they create a flow to save time and avoid errors.

Issues
•A tester attempts to connect to the production instance of the Web API with a DataId that should return data. The tester receives an error stating that the remote name could not be resolved.
•A missing component causes an error to occur when importing the solution that contains the Power Automate flow to update account records in a test environment.
•

Case Study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.

Background
Proseware, Inc. is an industry leading software company with several thousand employees. The company has had some trouble recruiting talented employees. Top-level candidates interview with the company but go on to work for competitors.

Feedback from candidates show that some offers were not accepted because the interview scheduling process was unpleasant. The company does not have a system to keep track of the candidates that were not selected.

Current Environment
The recruiting process starts when an individual applies for a position on the company website. The individual may have found the position on their own, they may have been officially referred by an employee, or in some cases were contacted directly by a hiring manager and encouraged to apply.

Recruiters schedule an interview with a hiring manager and interviews with two senior team members. Each interview results in feedback about the candidate and a recommendation whether to hire or not.

The recruiting team manages all information by using a model-driven application.

The company has the following Microsoft Dataverse tables and columns:

•JobPosting
-Hiring Manager - lookup to SystemUser
-Recruiter Assigned - lookup to SystemUser
•Contact (Job Applicant)
-Contact identifier
-First name
-Last name
-Time-Zone Offset
-Person of Interest - Yes/No (default)
•Application proapplication
-Contact identifier, Contact - lookup to Contact
-Job Posting - lookup to JobPosting
-pro_recruiterassignedid
•Interview
-Application - lookup to Application
-Job Posting - lookup to JobPosting
-Recommend - Choice (Yes (0), No (1), and null (default) are the available values)
-Person of Interest - Yes/No, No is the default value
•Referral
-Contact - lookup to Contact
-Referrer - lookup to SystemUser
-Job Posting - lookup to JobPosting
•SystemUser
-Manager - lookup to SystemUser
-Time-Zone Offset
•Recruiter
-Recruiter identifier
-Recruiter name

Applications
There may be multiple applications associated with each job posting. Applications are linked to an employee record if an employee referred the applicant for a position. The same individual can be an applicant for multiple job postings.

Interviews
Each interview is performed by an employee and is related to a single application.

The interview scheduling process may force potential candidates to accept interviews at unusual times with the senior team members due to time-zone differences.

Requirements. Interview Scheduling

The system must provide recruiters with a list of team members and their time-zone information. You must create a Microsoft Power Apps Component Framework (PCF) control for the Job Application form to display a list of senior team members who report directly to a hiring manager.

•The control must display the current time in each team member's local time.
•The control must be bound so that it minimizes the amount of code that must be written.
•You must display the list of team members and sort the list to show team members who reside in time zones closest to the applicant's time zone first.

You must develop a second PCF control that displays the time-zone name and current time on the Job Application form. You must display the data in the candidate’s local time.

Requirements. Historical Information Tracking
You must create a process to identify individuals as a person of interest that the company should consider hiring. You must assign each individual a score based on their past interactions.

•You must be able to determine the following information about a candidate:
-The number of interviews in the past two years and whether team members provided recommendations
-The number of hiring manager referrals and employee referrals in the past two years
-Whether the individual has any of the 12 designations or certifications that the company considers significant
•Only a single referral can be made per job application. The system must be able to support multiple referrals for a candidate.
•The system must track referrals even if an application is not completed.

Requirements. Historical Information Scoring
The automated process must run weekly to assess all candidates. The process must also run automatically when historical information is updated. You must be able to perform scoring by selecting a command button on the contact form.

•This new command button must only be visible to employees who belong to a security role assigned named Recruiter. The command button must not be visible to anyone unless the contact form is in Update mode.
•A person of interest is defined as having a score of 15 or more based on the following historical information criteria:
-Each interview with a recommendation adds two to the score.
-Each interview without a recommendation subtracts two from the score.
-Each employee or manager referral adds one to the score.
-Each designation or certification adds one to the score.
•All scoring elements must be recalculated when changes occur. You must assign the score to the Person of interest field.
•Values representing totals or scores must be stored in their own numeric fields.
•Plug-ins must be used to keep the Person of Interest field on active interview records associated with the Contact.
•Plug-ins registered on the update of the Person of interest field must send an email notification when the candidate named in the email is a person of interest. Recruiters must receive the message when the field is updated on the Contact record.
•Interviewers must get an email notification when the Person of Interest field on the interview record is successfully updated.

Requirements. Design Guidelines

The following design guidelines must be followed:
•Schema changes must be made using the method requiring the least amount of storage to meet the requirement.
•Out-of-the-box functionality must be used when possible.
•Any code required to calculate scores must be able to be run from a single point.
•Email notifications need to be kept to a minimum.

Issues
•Recruiters report that the command button to score a candidate is not working. You debug the code and observe that the context input parameter is null.
•The system does not support associating designations and certifications with candidates.
•The value for the field used by the PCF control to display local time is saved to Microsoft Dataverse each time an active application record is opened.
•Interviewers report that they do not receive email notifications when interview records are created for an existing person of interest.
•

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. The company has one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.

Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work. The company has six maintenance vans that repair bicycles at various events and residences.

Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.

The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field Service.

Retail store information
Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.

-Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
-Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
-The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
-Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
-Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
-A canvas app is being developed to capture customer information when customers check in at the retail location. The app has the following features:
-Customer selects yes or no if they are on the mailing list.
-Customer selects the amount of times they have visited the store.
-Customer selects the type of service needed.
-The search result returns all last name records that match the search term.

Technology

Requirements
-A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a particular customer account, including sales representative visits, phone calls, email correspondence, and repair time compared with hours spent.
-A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
-Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Finance.
-Microsoft Teams is used for all collaboration.
-All testing and problem diagnostics are performed in a copy of the production environment.
-Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Automation
-A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
-Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.
-A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
-Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Reporting
-The warehouse manager’s dashboard must contain warehouse counting variance information.
-A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
-Power BI must be used for reporting across the organization.

User experience
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Issues
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Internal
-User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
-User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month.
-User2 reports that sales orders have increased.
-User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV solution.
-The parts department manager who is the approver for the department is currently on sabbatical.

External
-CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
-Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
-Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
-CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.
-

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background
Bellows Sports is the region’s newest, largest, and most complete sports complex. The company features baseball and soccer fields and two full-size hockey rinks. The complex provides coaching, recreational leagues, a pro shop, and state-of-the art customer and player amenities.
The company is organized into the following divisions:
-Baseball
-Hockey
-Soccer

Bellow Sports runs tournaments several times per year. Each tournament runs six weeks.

Current environment

Requirements
Bellow Sports tracks players and events in Microsoft Excel workbooks and uses email to communicate with players, partners, and prospective customers. The company uses a proprietary cloud-based accounting system.

The company relies on referrals from athletes for new business. Bellows uses a third-party marketing company to gather feedback and referrals from athletes. The third-party marketing company uploads a Microsoft Excel file containing lists of potential customers and players to the FTP site that Bellows Sports maintains.

Tournaments
Customer information is stored in the Accounts entity. Each tournament record must list the associated sales representative as the tournament owner. When team members create tournament records they must enter the start date for a tournament. The end date of the tournament must be automatically calculated.

Registration form
You must create a form to allow players to register for tournaments. The registration form must meet the following requirements:


-Each division has tournaments that take place in specific locations. Users must be able to select the division for a tournament location.
-Information about upcoming tournaments must be pre-located into the registration form when the registration form loads.
-The form must include a custom button that sends an email confirmation to the player after the player registers.
-The button must not be visible until after the form is saved.

Security
The company identifies the following job roles:


You must grant users the minimum permissions required to perform their job tasks.

Data automation
-Customer name must be added to Dynamics 365 Finance automatically after it is entered.
-You must produce a report that details the number of registrations for a day and send the report as a PDF to the management team.
-You must implement mechanisms to handle all code-related errors.
-When a customer record is updated, the system must look up the account number for the customer in the accounting system.
-Referrals must be imported into the system as soon as they are available.

Issues Apps
-The captions for the New and Save buttons do not render properly on the form.
-Interns can create apps but cannot interact with their own data.

Portal
The query for all registered users must return the data categorized by division. Queries must return only the Name and Sport fields. Queries return all fields. The query is as follows:


Solution checker issues
You run solution checker and observe Plug-in or workflow activity errors in the following code sets:


Code
The following code runs when the registration form loads. You must implement a mechanism to handle errors that occur in the code:

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Contoso Pharmaceuticals manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.

The company plans to implement Dynamics 365 Sales and Dynamics 365 Finance.

Current environment
-Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
-Pharmacies submit order requests through email.
-All information at customer locations is handwritten by customer representatives.
-Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
-Some accounts are referrals from other pharmacies.
-Every pharmacy has its own Dynamics 365 Sales instance.

Requirements

General
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.

Accounts
-Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
-Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
-When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
-A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
-A field named Priority_Trigger must be created to trigger the Priority field.
-A field named Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.

Users

-UserA must be able to create and publish Power Apps apps.
-UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
-UserC must be able to create apps connected to the systems and update the security roles and entities. Pharmacy representatives must only be able to run the apps and access their own records.
-Access to the accounting Power Apps app must be restricted to accounting team members.
-End users must have minimum access to the required systems.
-Only supervisors must be able to view phone numbers in the Accounts form.
-Developers must be able to create new apps for all users.
-Sales users must only have access to their own records.

Reporting
Pharmacy orders must be displayed in four graphs as follows:
-Annual revenue over $100,000
-Annual revenues under $100,000
-Research facilities
-Hospitals

The graphs must be interactive, and users must be able to drill down on any dimension.

Customizations
-Ensure that notifications are sent to the sales team when a lead is added by using Slack.
-Ensure that leads have a review stage added to the sales process.
-Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
-Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
-Fields for the doctor’s name and phone number must be displayed in the customer record.
-The doctor entered on the customer’s record must be validated against doctors that exist in the system.
-The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.
-The solution must be error free so that when it is installed in other environments it does not cause issues.
-A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
-Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
-When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.
-

This Exam Topic does not have a case study.

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the question button to return to the question.

Background

Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. The company has one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.

Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work. The company has six maintenance vans that repair bicycles at various events and residences.

Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.

The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field Service.

Retail store information
Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.

-Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
-Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
-The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
-Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
-Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
-A canvas app is being developed to capture customer information when customers check in at the retail location. The app has the following features:
-Customer selects yes or no if they are on the mailing list.
-Customer selects the amount of times they have visited the store.
-Customer selects the type of service needed.
-The search result returns all last name records that match the search term.

Technology

Requirements
-A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a particular customer account, including sales representative visits, phone calls, email correspondence, and repair time compared with hours spent.
-A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
-Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Finance.
-Microsoft Teams is used for all collaboration.
-All testing and problem diagnostics are performed in a copy of the production environment.
-Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.

Automation
-A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
-Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.
-A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
-Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.

Reporting
-The warehouse manager’s dashboard must contain warehouse counting variance information.
-A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
-Power BI must be used for reporting across the organization.

User experience
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Issues
-Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
-All customer repairs must be tracked in the system no matter where they occur.
-Qualified leads must be collected from local bike fairs.

Internal
-User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
-User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month.
-User2 reports that sales orders have increased.
-User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV solution.
-The parts department manager who is the approver for the department is currently on sabbatical.

External
-CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
-Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
-Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
-CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.
-

This Exam Topic does not have a case study.

Introductory Info

Case study:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.

Background
Northwind Electric Cars' ride sharing service is growing rapidly. The company is expanding to offer ride sharing in new cities. The company reports that their ability to perform background checks for potential employees is outpacing the capacity of the human resources (HR) department. The current background check process requires significant manual work.

Current Environment
The HR department uses a model-driven app to manage candidate information. Regional managers report that it is difficult to determine where a candidate is in the background check process without having to contact HR.
The IT department performs all system customizations.

Verification process


Service providers
Each of the third-party services has an API available. Northwind wants to automate the verification process by calling the APIs from a Microsoft Power Platform solution.
Each of the third-party services charge per result. Northwind wants to perform the background check processes only when necessary to minimize costs.
Cross-origin resource sharing (CORS) is disabled for all three APIs.


Requirements. General
This project is a top priority for the Northwind. The company has provided time for developers to write code as needed to support the project.

Use of Microsoft
Azure resources is approved for use if necessary.

Requirements. Address verification
-The system must perform address validation any time an address is added or updated in the model-driven app user interface.
-Validation must not be performed unless an address is changed.
-Users must initiate address validation by selecting a button on the command bar.
-The API must return a version of the address in a uniform format. The returned address must replace the address entered by the user.
-The API must return an error if the address entered cannot be validated. If the API returns an error, the user must contact the candidate to resolve the issue.
-The user must re-enter the address information to trigger validation.

Requirements. Driving record verification
-Driving record verification must only be performed once for each candidate.
-Information required for driving record verification must be sent to the driving record verification service automatically after the candidate's address is verified.
-The API must return a value of either Approved or Rejected to indicate whether the candidate has met the company's requirements.

Requirements. Background check verification
Background check verification must be performed only once for each candidate.
The candidate's information must be sent to the background check service automatically if the candidate's driving record check is approved.
The API must return a submission identification number to the caller. The identification number can be used to return the latest stage information from the service.
The API also returns one of ten possible values. The value returned identifies the current stage of the verification process. The returned value may signify whether the candidate is automatically rejected, automatically passed, or calls for further manual investigation.
The content and number of stage values is subject to change. The HR department must be able to update the stage values.
In cases where further investigation is required, users must manually update the value to reflect the final result.
Regional managers must be able to use the model-driven app to identify the current stage of each of the verification processes for any candidate. The solution must include fields for the candidate's record to represent each stage.
The solution must connect to the service and update the background check stage for candidates at least once per hour for incomplete background checks.

Requirements. Environments


Issues. Address verification
Users report that the address verification API returns the following error message: The Same Origin Policy disallows reading the remote resource.

Issues. Background check verification
While reviewing API information for the background check verification process you observe that the API uses an IP address and not a fully-qualified domain name.

Code

AddressVerificationAPI.js
You create a custom action to communicate with the address verification API by using the following code. (Line numbers are included for reference only.)