Free PL-600 Exam Braindumps (page: 7)

Page 7 of 49

DRAG DROP (Drag and Drop is not supported)
You are performing a requirements analysis for a customer.

The customer provides the following requirements:

-Power Platform storage capacity must remain under 100 percent.
-Customer service representatives must be sent an email when they are assigned a case.
-Help desk technicians must be shown an error message when they try to delete a task row.
-The plug-in pass rate must remain over 99 percent for the production environment.

You need determine if the requirements are functional or non-functional.

Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.
Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:



A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.

The company must increase productivity for call center employees. The solution must meet the following requirements:

-Handle multiple customer interactions at once
-Ensure that users can access information from several business applications.
-Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
-Implement all functionality in a single interface.

You need to recommend a solution that meets the requirements of the company.

What should you recommend?

  1. Omnichannel for Customer Service
  2. Live Assist for Microsoft Dynamics 365 Powered by CafeX
  3. LinkedIn connector
  4. Unified Service Desk

Answer(s): A

Explanation:

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.

Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel



HOTSPOT (Drag and Drop is not supported)
You are designing a Microsoft Power Platform solution for a company.

Which components should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Box 1: Business rule
You can create business rules and recommendations to apply logic and validations without writing code or creating plug-ins. Business rules provide a simple interface to implement and maintain fast-changing and commonly used rules.

Box 2: Power Automate flow
Trigger the Power Automate flow with “When a record is updated”, then add a Condition in the flow and configure it with Status Label equals to Won.


Reference:

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule

https://www.inogic.com/blog/2021/12/how-to-win-lose-dynamics-365-crm-opportunity-through-power-automate-flow/



An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners.

To meet the organization business requirements, the proposed solution must include the following capabilities:

-Create and qualify leads to contacts
-Generate quotes and convert quotes to orders
-Scan product barcodes as part of the order generation process

You need to recommend a solution to help the organization achieve its business requirements.

What should you recommend?

  1. Dynamics 365 mobile app and a Power Apps canvas app
  2. Dynamics 365 for Phones only
  3. Dynamics 365 Customer Service and Dynamics 365 Sales
  4. Unified Service Desk

Answer(s): A

Explanation:

There is barcode scanner control in Power Apps. The control opens a native scanner on an Android or iOS device. The scanner automatically detects a barcode, a QR code, or a data-matrix code when in view.

Use the Dynamics 365 for phones or Dynamics 365 for tablets app to run customer engagement apps (such as Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Marketing), built on Microsoft Dataverse on your mobile device.

Incorrect Answers:
D: Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers.


Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-barcode-scanning

https://docs.microsoft.com/en-us/dynamics365/mobile-app/overview



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