Overview of the Service and Support Exam
Novell exam 50-658 evaluates technical proficiency for support engineers and systems administrators tasked with maintaining Novell Open Enterprise Server, NetWare, and GroupWise environments. Candidates must demonstrate advanced troubleshooting capabilities for eDirectory synchronization, Partition management, and replica traffic control across distributed network architectures. The assessment mandates expertise in implementing Storage Services, managing file system security via Novell Client and ZENworks configuration management, and resolving complex BorderManager proxy issues. Proficiency in configuring DNS/DHCP services, analyzing SLP service location protocols, and performing rigorous server health diagnostics remains essential. Mastery of these components ensures robust interoperability within heterogeneous networking frameworks and seamless infrastructure lifecycle management.