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Free Oracle 1Z0-1003 Exam Questions (page: 7)

Page 6 of 34
PDF with 132 Questions

A company has technicians in a local Austin office in the United States, which has been configured as a bucket within Oracle Field Service Cloud (OFSC).

They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.

Which work zone configuration option meets these requirements?

  1. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.
  2. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the
  3. AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records.
  4. Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.
  5. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson's resource records.

Answer(s): A



Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

  1. A given launch condition can be assigned to multiple message scenarios simultaneously.
  2. A given launch condition can only be assigned to one message scenario at a time.
  3. A given message scenario can only include one launch condition at a time.
  4. A given message scenario can include multiple launch conditions simultaneously.

Answer(s): B,D


Reference:

https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf



A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.


They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.

They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.

What additional settings are required in the routing plan to meet the desired behavior?

  1. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
  2. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
  3. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
  4. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

Answer(s): A



Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.

Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

  1. The activity duration is set as 30 minutes when no learned statistics are available.
  2. The activity duration is set as 30 minutes.
  3. The activity duration is set as 30 minutes when learned statistics are available.
  4. The activity duration is set as 48 minutes.
  5. The activity duration is set as 48 minutes when no learned statistics are available.
  6. The activity duration is set as 48 minutes when learned statistics are available

Answer(s): D



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