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Free Oracle 1Z0-1038-22 Exam Questions (page: 3)

Page 3 of 25
PDF with 97 Questions

Which six actions can have a null value?

  1. Set SLAs
  2. Set Agent
  3. Set Assigned
  4. Set Mailbox
  5. Set Status
  6. Set Fields
  7. Set Product
  8. Set Category
  9. Set Queue
  10. Set Disposition

Answer(s): A,D,F,I,J



Which five practices deliver maximum reporting performance?

  1. Using outer joins rather than inner joins when possible
  2. Providing default values for runtime filters
  3. Providing values for runtime filters
  4. Using the like operator instead of the complex expression operator
  5. Filtering on standard fields that are indexed
  6. Using index custom fields as filters
  7. Filtering on simple columns and not on expressions
  8. Using the complex expression operator instead of the like operator
  9. Using fixed filters whenever possible
  10. Filtering on expressions and not on simple columns
  11. Configuring many-to-many joins

Answer(s): A,C,E,G,I



Which setup sequence is used to give permissions to an individual to access an application?

  1. Navigation set > Profile > Staff Account
  2. Profile > Navigation set > Staff Account
  3. Staff Account > Profile > Navigation set
  4. None. No sequence is required.

Answer(s): B



Which two statements are true about a disposition?

  1. It can be made visible on the Customer Portal.
  2. It can be linked to products.
  3. It helps to identify the root cause of an incident.
  4. It can be set to a maximum depth of three in hierarchy levels.
  5. It can be linked to categories.

Answer(s): B,C



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