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Free Oracle 1Z0-1038-22 Exam Questions (page: 4)

Page 4 of 25
PDF with 97 Questions

Which three statements are true about add-ins?

  1. They are written in the C# .NET programming language with the templates provided by Oracle
    Service Cloud.
  2. They can be designed to create visual components and not perform any integrations.
  3. They always run locally to access local data.
  4. They always run locally on the machines on which the desktop application runs.
  5. They are the visual areas of Oracle Service Cloud Agent Desktop.
  6. They can be added to the Custom Portal area of Oracle Service Cloud.

Answer(s): A,D,E



Your customer wants its agents to be able to pull chats from the wait queue.
Which two actions should you perform?

  1. Select the corresponding pull policy.
  2. Select the Pull Chat check box in the chat profile.
  3. Select the Chat check box that is associated with an agent's staff account.
  4. Configure advanced routing.
  5. Enable the engagement engine.

Answer(s): A,B



Which three features can be configured in advanced routing?

  1. Skill relaxation
  2. Skill time
  3. Queue overflow
  4. Queue prioritization
  5. Queue segregation
  6. Queue limit

Answer(s): A,C,D



What would you use for repetitive text with a single point of maintenance for any changes to the text?

  1. Custom object field
  2. Variable
  3. Custom field
  4. Merge field

Answer(s): B



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