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  5. Oracle Field Service Cloud Service 2020 Implementation Essentials

Free Oracle Oracle Field Service Cloud Service 2020 Implementation Essentials Exam Braindumps (page: 3)

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PDF with 132 Questions

A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

  1. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
  2. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
  3. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
  4. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Answer(s): A,B



Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?

  1. Assign all work zones at the parent level in the Resource Tree.
  2. Create a single work zone with no work zone keys and assign it to all resources
  3. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
  4. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
  5. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

Answer(s): A,E



You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity An installation activity with no SLA is assigned to a resource for tomorrow. Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

  1. A jeopardy warning will be displayed on Time/List/Map Views only.
  2. A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.
  3. A jeopardy warning will be displayed on the Resource Tree only
  4. A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.
  5. A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.
  6. A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

Answer(s): C,F



A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule. However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified. Which configuration satisfies the requirement of assigning those mid-tier installation activities?

  1. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
  2. Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities
  3. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
  4. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

Answer(s): B



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