PECB ISO-22301-Lead-Implementer Exam Prep
ISO 22301 Lead Implementer Certification (Page 30 )

Updated On: 5-Sep-2026

Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs, computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company’s best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver’s information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver’s information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues.
Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?

  1. Extend the duration of the training and awareness session in order to be able to achieve better results
  2. Promise Lisa that future training and awareness sessions will be easily understandable
  3. Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company

Answer(s): C



Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs, computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company’s best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver’s information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver’s information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues.
Based on the last paragraph of scenario 6, which principles of an effective communication strategy did Colin NOT follow?

  1. Transparency and credibility
  2. Credibility and responsiveness
  3. Appropriateness and clarity

Answer(s): C



Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs, computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company’s best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver’s information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver’s information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues.
Based on scenario 6, Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session.
What does this indicate?

  1. Lisa did not take actions to acquire the necessary competence
  2. The effectiveness of the training and awareness session was not evaluated
  3. Skyver did not determine differing team needs in accordance to the activities they perform and the intended results

Answer(s): C



Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs, computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company’s best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver’s information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver’s information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues.
Based on scenario 6, when should Colin deliver the next training and awareness session?

  1. After he ensures that the group of employees targeted have satisfied the organization’s needs
  2. After he conducts a competence needs analysis and records the competence-related issues
  3. After he determines the employees’ availability and motivation

Answer(s): B



Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs, computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company’s best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security-related controls. The session included topics such as Skyver’s information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver’s information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues.
What is the difference between training and awareness? Refer to scenario 6.

  1. Training helps acquire certain skills, whereas awareness develops certain habits and behaviors
  2. Training helps acquire a skill, whereas awareness helps apply it in practice
  3. Training helps transfer a message with the intent of informing, whereas awareness helps change the behavior toward the message

Answer(s): A



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