QUESTION: 25

your application queues items for a standard agent a case has not been updated as expected by the agent. on the system queue management landing page the queue status for each item us available. what two issues can be identified in the system queue management landing page using the status? (choose two)

the agent failed when processing the item.
the agent is scheduled to process the item in the future.
the agent schedules were disabled.
the agent is not configured for optimistic locking.

Answer(s): A,B

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QUESTION: 26

what configuration is required to control which nodes in a cluster an agent runs.?

assign the agent to a specifie category.
associate the agent to specific node type.
use a custom queue for the agent
create agent schedules on applicable nodes.

Answer(s): B

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QUESTION: 27

DRAG DROP (Drag and Drop is not supported)
XYZ corp has requirement to send an email to every person who has used a certain service in the previous month thanking them for doing business with XYZ. Generating and sending these emails take a certain amount of time XYZ wants these email processed as quickly as possible to avoid interfering with emails sent during business hours.XYZ also wants to ensure that the thank-you email is not sent to the same person twice

See Explanation section for answer.

Answer(s): A

Explanation:

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QUESTION: 28

An application processes stock market trades.
which two requirement are best implemented by an advanced agent?

call a service every day at 5 : 00 am to get the marker open and close time, and recird the result
Excute a trade cae only after the stock reaches a certain price
create a case to audit an account if the customer trade more tha usd9999in a day
complete unexecuted trade when the market

Answer(s): A,D

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QUESTION: 25

QUESTION: 26

QUESTION: 27

Explanation:

QUESTION: 28