A user report poor application performance at 5:00 pm yesterday. which two tools do you use to review the user's session to identify the cause of the poor performance ?
Answer(s): B,C
Consider the following requirement:case worker must be able to add a work party when creating a case select the configuration option that fulfills this requirement
Answer(s): D
You are designing a case life cycle to process fraudulent charge claims. After a list of suspected fraudulent charge is submitted, the case advances to the processing stage. In the first step of theprocess fraud claim process, a seprate child case must be created for each suspected fraudulent charge.After all necessary fraudulent charge cases are created, the parent cse advance to the next step where the customer is notified that their claims are being processedchoose three actions needed to configure the missing step so that a separate child case is created for each fraudulent charge selected
Answer(s): B,D,E
A customer has the following requirements:The operator must not be assigned any cases created today after 3:00p.m untile tomorrow at 8 :00 am.The urgency of the assignment increases if the assignments is not complted within three hours In the answer Area, select the configuration for each service level agreement area to implement these Requirements(1) In Start of service level, configure assignment ready to:(2) In Service level definitions, configure calculate service level to:(3) In Service level definitions, configure Goal to:
Answer(s): A
A purchase request case creates purchase order case for each item on the purchase request. After all the purchase order are resolved, user are prompted with a survey to provide feedback on their experience how do you configure the purchase request case type to ensure that processing of the purchase request pauses until after resolving all the purchase order ?
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