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Free PEGACLSA74V1-R Exam Braindumps (page: 16)

Page 15 of 39
PDF with 151 Questions

Consider the following requirement:
case worker must be able to add a work party when creating a case select the configuration option that fulfills this requirement

  1. add a data transform to the pyCaseManagementDefault work parties rule
  2. Ensure the addparty user action is available as a local action
  3. add the addworkObjectparty activity to the assigments
  4. select the VOE? option on the pyCaseManagementDefault work parties rule

Answer(s): D



You are designing a case life cycle to process fraudulent charge claims. After a list of suspected fraudulent charge is submitted, the case advances to the processing stage. In the first step of theprocess fraud claim process, a seprate child case must be created for each suspected fraudulent charge.
After all necessary fraudulent charge cases are created, the parent cse advance to the next step where the customer is notified that their claims are being processed



choose three actions needed to configure the missing step so that a separate child case is created for each fraudulent charge selected

  1. Add a customer split for each process step to the cse life cycle and configure it ti create child cases.
  2. configure data propagation to map property value between the parent and clid cases.
  3. add a create case smart shape to the case life cycle and configure it to be created a case
  4. add a create case smart setup to the cse life cycle and configure it to creare child cases
  5. use a page list property to store the fraudulent claim items and identify the number if child cases to create

Answer(s): B,D,E



A customer has the following requirements:
The operator must not be assigned any cases created today after 3:00p.m untile tomorrow at 8 :00 am.
The urgency of the assignment increases if the assignments is not complted within three hours In the answer Area, select the configuration for each service level agreement area to implement these Requirements
(1) In Start of service level, configure assignment ready to:
(2) In Service level definitions, configure calculate service level to:
(3) In Service level definitions, configure Goal to:

  1. Dynamically defined on a property
    Interval from when assignment is ready
    Reference the value 3 in the hrs field
  2. Dynamically defined on a property
    Reference the value 3 in the hrs field

Answer(s): A

Explanation:



A purchase request case creates purchase order case for each item on the purchase request. After all the purchase order are resolved, user are prompted with a survey to provide feedback on their experience how do you configure the purchase request case type to ensure that processing of the purchase request pauses until after resolving all the purchase order ?

  1. configure an agent to verify that all purchase order have been resolved
  2. configure a declare on change to create the survey when the purchase order are resolved
  3. configure a declare trigger to create the survey when the pruchase order are resolved
  4. configure a wait shape to pause processing until all purchase order are resolved

Answer(s): D






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