Cisco®
CompTIA
Checkpoint
ISC
EC-Council
EXIN
Fortinet
ITIL®
Juniper
Microsoft
VMware
Avaya
SAP
Google
Salesforce
Amazon
Palo Alto Networks
ISC2
All Vendors
  2. Home
  3. Exams
  4. Pegasystems
  5. PEGACPBA24V1

Free Pegasystems PEGACPBA24V1 Exam Questions

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?

  1. Urgency value remains at 100, but other service level processing continues.
  2. Service level processing is halted until the assignment is completed.
  3. The user is notified that the maximum urgency has been reached.
  4. Urgency value continues to increment as configured.

Answer(s): A

Explanation:

When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:

Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.
Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.
Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.
Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.


Reference:

Pega Academy: Service Level Agreements
Pega Documentation: SLA Urgency and Escalation Mechanisms



Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,
Select the collaboration tool that best suites this type of communication.

  1. Insights
  2. Dashboards
  3. Pulse
  4. Spaces

Answer(s): D

Explanation:

Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is "Spaces."
Spaces: This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.
Interactive Environment: Spaces provide a platform for ongoing discussions, file sharing, and real- time collaboration, making it ideal for exchanging ideas and initiatives.


Reference:

Pega Academy: Collaboration Tools
Pega Documentation: Using Spaces for Team Collaboration



DRAG DROP (Drag and Drop is not supported)
Select each Use Case on the left and drag it to the appropriate Automation on the right.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:

Use Case: "A medical specialist completes their review of an insurance claim, and the system attaches the report to the case."
Automation: Create PDF
Use Case: "Employees of a financial services firm receive confirmation when they register for the required certification classes."
Automation: Send email
Use Case: "A Fraud department manager receives a mobile notification that an approval request is in their worklist."
Automation: Push notification
Use Case: "When an approver rejects an expense report, an employee can modify and resend the report for approval."
Automation: Change to a stage

A medical specialist completes their review of an insurance claim, and the system attaches the report to the case.
Automation: Create PDF
In this use case, the system needs to generate a report that can be attached to the case. The appropriate automation for generating documents like reports is creating a PDF. This ensures the report is in a standardized, non-editable format that can be easily attached to the case.


Reference:

Pega Platform Business Architect Essentials, Chapter on Case Design. Employees of a financial services firm receive confirmation when they register for the required certification classes.
Automation: Send email
This use case involves sending a confirmation to employees upon registration. The most suitable method for sending such confirmations is through an email. Email notifications ensure that the employee receives a record of their registration.


Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence.
A Fraud department manager receives a mobile notification that an approval request is in their worklist.
Automation: Push notification
The manager needs to be alerted promptly about an approval request. Push notifications are ideal for this purpose as they provide real-time alerts directly to the mobile device.


Pega Platform Business Architect Essentials, Chapter on Mobile and Multi-Channel.
When an approver rejects an expense report, an employee can modify and resend the report for approval.
Automation: Change to a stage
When an expense report is rejected, the case needs to move back to a stage where the employee can modify and resubmit it. This involves changing the stage of the case to enable the necessary actions.


Pega Platform Business Architect Essentials, Chapter on Case Management and Workflow.



The business process for an automobile insurance claim consists of the following phases:
· Submission: The customer contacts a customer service representative (CSR) to file the claim.

· Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
· Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
· Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

  1. Verification
  2. Submission
  3. Review
  4. Repair

Answer(s): D

Explanation:

Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.


Reference:

Pega Academy, Case Management Essentials, Case Lifecycle Design. Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.


Pega Academy, Case Management Essentials, Case Lifecycle Design. Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.


Pega Academy, Case Management Essentials, Child Cases. Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.


Pega Academy, Case Management Essentials, Case Lifecycle Design.



DRAG DROP (Drag and Drop is not supported)
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.

  1. See Explanation for the Answer.

Answer(s): A

Explanation:

Process Step Description: "A user enters information for a car reservation request." Process Step: Collect Information
Process Step Description: "The system evaluates the request type to determine the next step." Process Step: Decision
Process Step Description: "A manager determines whether to approve or reject a timesheet." Process Step: Approval
Process Step Description: "The system notifies the user of the case status by email." Process Step: Automation

A user enters information for a car reservation request.
Process Step: Collect Information
This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.


Reference:

Pega Platform Business Architect Essentials, Chapter on Data Collection. The system evaluates the request type to determine the next step.
Process Step: Decision
This step involves the system making a determination based on the provided information. A decision step in Pega is used to evaluate conditions and determine the next path or action in the case workflow.


Pega Platform Business Architect Essentials, Chapter on Decision Management. A manager determines whether to approve or reject a timesheet.
Process Step: Approval
This step is about reviewing and making an approval decision. In Pega, approval steps are used when a human needs to review the case and make a decision to approve or reject it.


Pega Platform Business Architect Essentials, Chapter on Case Life Cycle Management. The system notifies the user of the case status by email.
Process Step: Automation
This step involves automated communication. Automation steps in Pega can be configured to perform tasks like sending emails, updating records, or other system actions without manual intervention.


Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence.



Your client is planning their next Minimum Lovable Product (MLP) release.
Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)

  1. Personas and Channels
  2. Reports
  3. Case types
  4. Data and Interfaces
  5. Dashboards

Answer(s): A,C,D

Explanation:

When planning the next Minimum Lovable Product (MLP) release, a Pega Business Architect should focus on the three pillars of case design: Personas and Channels, Case Types, and Data and Interfaces.
Personas and Channels:
Personas: Identify the different user roles (personas) that will interact with the application. Understanding personas helps in designing user experiences that meet their needs. Channels: Determine the channels (e.g., web, mobile) through which users will interact with the system. This ensures that the application is accessible and user-friendly across different platforms.
Case Types:
Case Types: Define the different types of cases that the application will manage. Case types are fundamental to structuring the application and ensuring that it can handle various processes and workflows efficiently.
Data and Interfaces:
Data: Identify the data required to support the case types and processes. This includes understanding data sources, data structures, and how data will be captured and used. Interfaces: Determine the interfaces needed to integrate with external systems. Interfaces are crucial for ensuring that the application can interact with other systems and exchange information seamlessly.


Reference:

Pega Academy: Case Design
Pega Documentation: Minimum Lovable Product (MLP)



Identify the name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solitons.

  1. Center-out
  2. Customer-centric
  3. Business-first
  4. Pega Express

Answer(s): A

Explanation:

The name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solutions is Center-out.
Center-out Design:
This approach focuses on designing the core business logic and processes first (the "center") and then extending outwards to include the user interface (UI) and channels. By centering on the core logic, Pega ensures that the most critical aspects of the business process are well-defined and robust. This approach supports scalability and adaptability as the system grows and evolves.


Reference:

Pega Academy: Center-out Business Architecture
Pega Documentation: Center-out Design Principles



Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.

  1. Adopt
  2. Discover
  3. Build
  4. Prepare

Answer(s): B

Explanation:

The Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline is Discover.
Discover Phase:
During the Discover phase, the focus is on understanding the business problem, identifying the scope, and defining the high-level requirements.
Pega Business Architects work with stakeholders to capture objectives directly into the Pega platform, creating user stories and refining the backlog in preparation for future sprints.


Reference:

Pega Academy: Pega Express Methodology
Pega Documentation: Pega Express Phases and Activities



Viewing page 10 of 19
Viewing questions 73 - 80 out of 144 questions



Post your Comments and Discuss Pegasystems PEGACPBA24V1 exam prep with other Community members:

PEGACPBA24V1 Exam Discussions & Posts