QUESTION: 17

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?

Route to a skilled member of a work group
Route requests to a skilled work group
Route the request to a manager who assigns the agent
Route to a work group based on the location

Answer(s): B

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QUESTION: 18

An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?

Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition
Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation
Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process
Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed

Answer(s): A

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QUESTION: 19

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim. How do you implement this requirement so each approver can work independently?

Create business logic to route to the different approvers
Create three assignments and route to the appropriate approver
Create an approval step with cascading approval
Route to a workbasket where all three roles have access

Answer(s): C

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QUESTION: 20

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?

Add the manager approval to an alternative stage in the case life cycle
Add an optional process to each approval in the appropriate stage
Configure a single cascading approval based on an authority matrix
Configure a parallel process for each of the required approvals

Answer(s): C

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