QUESTION: 5

.......which two situations is it appropriate to use a decision table? (Choose Two)

Order total is calculated based on the quantity and price of the items in the customer's shopping cart.
A dance studio recommends a membership type based on the number and type of dance classes the customer wants to attend every month.
If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.
A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.

Answer(s): B,D

Explanation:

Decision tables in Pega are ideal for situations where you need to apply multiple conditions to arrive at a decision. They are best used when you have a limited number of conditions and actions that result in a discrete set of outcomes.
B . A dance studio recommending a membership type based on the number and type of dance classes is suitable for a decision table. The number and type of classes can be mapped to specific membership types in a table format where each row represents a possible scenario and outcome. D . A hair care company suggesting a line of products based on various attributes such as hair type, scalp moisture, hair moisture, and whether it is color-treated is also suitable for a decision table. Each combination of attributes can correspond to a specific product recommendation, making a decision table an efficient way to handle these rules.

Reference:

Pega Decision Management Overview
Pega Academy: Decision Table Rules

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QUESTION: 6

.....assignment routes loan requests to a specific loan officer based on the type of loan. If the loan is a mortgage, the case is routed to Adam Ross. If the loan is for an automobile, the case is routed to Julia Samuels. If the loan is an equity line, the case is routed to Don Smith. ....do you configure the routing to ensure the case advances to the correct loan officer?

Route the case to a work queue.
Route the case to a work queue by using business logic.
Route the case to an operator by using business logic.
Route the case to a specific user.

Answer(s): C

Explanation:

To route cases to specific loan officers based on loan type using business logic, the following steps are typically used in Pega:
Use Decision Rules: Define a decision table or decision tree that maps loan types to specific operators (loan officers).
Configure Routing in the Flow: In the flow rule, configure the assignment shape to use the decision rule to determine the routing based on the loan type. Route to Operator: Use the "To Operator" routing option, and apply the decision logic to dynamically determine the operator (loan officer).
In this case:
For mortgage loans, the decision rule routes the case to Adam Ross. For automobile loans, the decision rule routes the case to Julia Samuels. For equity line loans, the decision rule routes the case to Don Smith.

Reference:

Pega Academy: Assignments and Routing
Pega Decision Management: Using Business Logic for Routing

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QUESTION: 7

...insurance claim case type is defined as follows:

Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

When Investigate claim step completes
When the Review claim step completes
When the Process claim stage starts
When the Review claim step starts

Answer(s): B

Explanation:

In Pega, the status of a case can be updated based on actions taken within the process. The status change to "Pending-Investigation" is tied to the completion of the "Review claim" step:
Review Claim Step Configuration: The "Review claim" step is configured to set the case status to "Pending-Investigation" upon its completion.
Status Change Trigger: The status update happens automatically when the "Review claim" step completes, indicating that the case is now waiting for the investigation to be performed. This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.

Reference:

Pega Academy: Configuring Case Status
Pega Documentation: Steps and Processes

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QUESTION: 8

....purchase request case type, you have the following requirement: Purchase requests should automatically go to the manager of an employee. meet this requirement, you design a case with a______________.

change stage step to allow the employee to route to the manager
step that routes to the manager
process that routes to the manager
stage to route requests to the manager

Answer(s): B

Explanation:

To ensure that purchase requests automatically go to the manager of an employee in Pega, you should design a case with a step that routes the request to the manager. The steps are as follows:
Define the Manager Routing Step: In the case type design, include a step that specifies the routing logic.
Use Dynamic Routing: Configure the routing step to dynamically determine the manager based on the employee's profile or organizational hierarchy.
Route to Manager: Implement the routing step so that it evaluates the employee's manager information and routes the case accordingly.
This setup ensures that each purchase request is automatically directed to the appropriate manager for approval, streamlining the process and ensuring compliance with organizational policies.

Reference:

Pega Academy: Routing and Assignments
Pega Documentation: Case Management and Workflow Automation

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Free PEGACPBA88V1 Exam Braindumps (page: 2)

QUESTION: 5

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QUESTION: 6

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QUESTION: 7

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QUESTION: 8

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