QUESTION: 1

A volume constraint uses the Return any action that does not exceed constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:

The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-02, CUST-03, and CUST-05.
Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

None
Silver card and Diamond card
Diamond card
Silver card

Answer(s): C

Explanation:

CUST-05 receives the Diamond card offer because it is the only action that does not exceed the volume constraint for the email channel. The Silver card offer has already reached its limit of 2 emails per day, so it is not eligible for CUST-05. The volume constraint mode Return any action that does not exceed means that any action that meets the eligibility and suitability criteria and does not violate the volume constraint will be returned, even if there are other actions with higher priority or propensity. Verified

Reference:

Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

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QUESTION: 2

A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?

Suppression rules
Outbound channel limits
Applicability rules
Volume constraints

Answer(s): D

Explanation:

Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement a policy that restricts the number of emails sent per day. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per day. Suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times the action is presented. Verified

Reference:

Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

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QUESTION: 3

Which of the following reasons explains why a customer might receive an action that they already accepted?

The action suitability conditions are not defined.
The volume constraint is not set to exclude previously accepted offers.
The suppression rules are not defined to exclude previously accepted actions.
The actions are filtered based on eligibility.

Answer(s): B

Explanation:

A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration.

The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified

Reference:

Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

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QUESTION: 4

HOTSPOT (Drag and Drop is not supported)
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

See Explanation section for answer.

Answer(s): A

Explanation:

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